@Evri_UKCourier can you help please as I can’t get past the bot on your website. I’ve been sent a text to reply to, but my network doesn’t support short codes so I can’t reply. The deadline on the text is tomorrow so this is urgent
@premierinn Hi @bbcwm might want to update your article to reflect that @premierinn are refusing to refund their guests for their stays on the night of the fire.
Called @premierinn following a stay over at their Birmingham New Street hotel, which was evacuated during a fire. Turns out their ‘Good Night Guarantee’ doesn’t cover FIRE. So, I paid for being on the street 2:40am to 6:30, and then sent on our way with our belongings.
@premierinn In this article @premierinn is quoted saying ‘guests were able to be cared for by one of our nearby hotels. That’s a lie as what this means is we were offered breakfast at 7am. No rooms. The quote implies we had all slept. We hadn’t. https://t.co/Nz5ESXUI5X
@premierinn Hi @premierinn, I’m still waiting on your ‘prompt’ reply on this. I see you are replying to other guests. My statutory consumer rights under UK law override your Good Night Sleep guarantee. So I would like my money back please. Thank you!
@premierinn I’d appreciate a prompt reply to this thread @premierinn - I believe refusing a refund is in violation of the Consumer Rights Act 2015 so I’m expecting a reply offering a refund and not your generic response please.
@premierinn If any media wants to get in touch about this I am happy to share my experience and how @premierinn told me to remain consistent, their ‘resolution’ is to not refund any guests. @TheSun@DailyMail
@RingGo_parking can you help please? I’ve paid for 2 full days of parking but it’s only showing it’s valid for 1 day 10 hours. I need parking until 5pm on the 3rd but the 2 options were until 4am on the 3rd or 4am on the 5th… what happened to the 4th March?!
@nsandihelp I got a text to say that I’ve won in this month’s draw but my account details on file is an old account that’s now closed. What can I do to get this paid into a different account? I know I can fill a form to change details going forward but where will this winning go?
@TooGoodToGo_UK hi, I’m having issues ordering a magic bag today (whenever I go to payment it says to try again later). Is this a known problem or just an isolated case? Any advice? 😅 thanks!