Misty Bright

TEDx Speaker | Trainer | Business Consultant | Collaborator | Connector | Adventurer | Lifelong Learner

[Misty Bright @TheMistyBright]

Why am I good at tech for a girl? Why can't I just be good at tech? #Disrupt #Innovation #Growth #EmpowerWomen #womenintech #gendergap

[Misty Bright @TheMistyBright]

@AmericanAir I would think that @AmericanAir would be taking this complaint seriously. Waiting to see how you plan to address this. 4 months is a long time to go without acting like you care and then actually save face. #pii #identitytheft #childtrafficking #customerservicefail

[Misty Bright @TheMistyBright]

Trying social media since I submitted a complaint to @AmericanAir over a month ago and haven't heard back. Maybe this will get some attention. #pii #datasecurity #customerservicefail

[Misty Bright @TheMistyBright]

@AmericanAir @AmericanAir we are approaching 4 months since your employee sent a photo of my son’s passport to her personal email. I’ve gotten no reply to my complaint beyond that it’s with the privacy office. With #identitytheft and #childtrafficking both being serious and current issues…

[Misty Bright @TheMistyBright]

@BornInThe50 @AmericanAir @USDOT Thanks for the recommendations @BornInThe50. I’ve never been one to sue, but 2 months to get a response from @AmericanAir after sending my child’s passport to a personal email address is very troubling. I’ll look into the laws that were broken and what legal action looks like.

[Misty Bright @TheMistyBright]

@AmericanAir I have travel coming up. @AmericanAir is the most convenient and economical option, but I can’t risk having my child’s #PII compromised again so I will have to choose another airline if this matter isn’t resolved soon. It’s been almost 2 months since I filed the complaint.

[Misty Bright @TheMistyBright]

@AmericanAir Thank you. I look forward to a reply.

[Misty Bright @TheMistyBright]

@USDirectExpress, we got to someone after an hour and a half and he hung up on us b/c of a third party on the phone. He refused to give a direct number or have someone call us. Seriously?!? About 4 hours total just to reach someone!?! #poorcustomerservice #idonthavetimeforthis

[Misty Bright @TheMistyBright]

@USDirectExpress My mom has called you three times in less than 24 hours and been on hold for over an hour each time without reaching a representative. What’s the deal? #poorcustomerservice

[Misty Bright @TheMistyBright]

@USDirectExpress, over an hour and a half now. Do you have representatives working or are you understaffed? #longwaittimes #onholdforever #poorcustomerservice #pleasehelpme