The O2 Venue app

[The O2 Venue app @TheO2VenueApp]

@Carin18362330 We're still working on the app but some orders are going through. Thanks so much for your patience.

[The O2 Venue app @TheO2VenueApp]

@openxspirit We are working hard to fix this so please bear with us

[The O2 Venue app @TheO2VenueApp]

@tintindear13 There was an overwhelming amount of you on the app so we are working hard to fix this

[The O2 Venue app @TheO2VenueApp]

@noblenamjoon @Eileenjkoo No, we could never be annoyed at you :)

[The O2 Venue app @TheO2VenueApp]

@noblenamjoon @Eileenjkoo We were indeed. But it seems you guys really are the best fans in the world and crashed our app. How lucky are BTS to have such dedicated fans. We are working on this now.

[The O2 Venue app @TheO2VenueApp]

@CharlotteALakin It seems BTS fans really are the best in the world. There are an overwhelming amount of you on the app so please bear with us whilst we work on it

[The O2 Venue app @TheO2VenueApp]

@Eileenjkoo There is an overwhelming amount of you trying to access the app so please bear with us whilst we work on this

[The O2 Venue app @TheO2VenueApp]

@roseisabella07 If you select Level 1 that will be fine.

[The O2 Venue app @TheO2VenueApp]

@gcfxmma You pay via the app today and then collect from Level 1 once you're inside the arena.

[The O2 Venue app @TheO2VenueApp]

@Aries68731438 @823roni You need to collect the merch from level 1 inside the arena once your ticket has been scanned. So no need to register a ticket on the app.

[The O2 Venue app @TheO2VenueApp]

@noblenamjoon The app is currently being updated but the new stock will be live at 8am.

[The O2 Venue app @TheO2VenueApp]

@taebabykookie Unfortunately this means the item has sold out. The app takes a little while to update so it may still have let you add to the basket. There will plenty of opportunity to buy merch on the day.

[The O2 Venue app @TheO2VenueApp]

@vthopeworld Unfortunately, pre-order merch is now sold out. There will be plenty of opportunity to buy merch on the day of the show.

[The O2 Venue app @TheO2VenueApp]

@yoongiofficiaI There was limited stock to pre-order. The full merch range will be available on the days of the show.

[The O2 Venue app @TheO2VenueApp]

@Mangamegs This is just on the app. There was limited stock to pre-order they will be plenty more available at the concert.

[The O2 Venue app @TheO2VenueApp]

@peachy__hobi It's only just sold out so may still let you add to bag which is something we are working on. We apologise for the inconvenience.

[The O2 Venue app @TheO2VenueApp]

@BTS_NOT_TODAY1 @BTS Please come out of the app and try again. Let us know if there any further issues.

[The O2 Venue app @TheO2VenueApp]

@ilpalilsan_ @TheO2 No, but please be considerate of your other BTS fans. We only have a limited range available for pre-order.