Robert Pace

Startup Exec | Venture Capital | Tech M&A | Corporate Development and Strategy

[Robert Pace @TheRealRobPace]

@uespiiiiii Things got exciting at the Peter’s homestead

[Robert Pace @TheRealRobPace]

@UPS I live just outside Philadelphia. I was sent a UPS next day air package from Newark DE, about 40 miles away. Here’s the route the package has taken thus far. Perhaps if you hadn’t sent it on a convoluted 1500+ mile-plus journey, it would have actually arrived next day.

[Robert Pace @TheRealRobPace]

@UPS I live just outside Philadelphia. I was sent a UPS next day air package from Newark DE, about 40 miles away. Here’s the route the package has taken thus far. Perhaps if you hadn’t sent it on a convoluted 1500+ mile-plus journey, it would have actually arrived next day.

[Robert Pace @TheRealRobPace]

@Target @AskTarget Total waste of time thinking you guys would own and take care of the problem. Cancelled my Circle 360 — why bother paying for it when order fails goes unfixed and left to customer to address.

[Robert Pace @TheRealRobPace]

@Target Double fail. Ordered bins w. lids. Target brought wrong lids. Tried mobile app, but app has no ability to describe issue. Called 800 number. Agent refused to fix issue. I just want someone to bring correct lids, retrieve wrong lids. Own up, fix problem you created.

[Robert Pace @TheRealRobPace]

@Target @Target are you guys even listening? does anyone care?

[Robert Pace @TheRealRobPace]

And @Target I don’t want to be stuck with 10 misfitting lids. You delivered the wrong lids — don’t make it my problem to bring them back to the store and don’t say to “throw them away” (not very green for a green-focused company).

[Robert Pace @TheRealRobPace]

@Claimreviu This doesn’t look legit

[Robert Pace @TheRealRobPace]

@Highmark_BCBS Approaching 1-1/2 hours on hold. @highmark_BCBS in what world is this ok?

[Robert Pace @TheRealRobPace]

@Highmark_BCBS Perhaps the most abysmal customer support I’ve ever experienced from a healthcare provider. Wait times close to an hour. All calls sent overseas to outsourced third party. Can’t reach anyone truly competent and accountable. Rethinking my choice of providers.

[Robert Pace @TheRealRobPace]

@Highmark_BCBS Seriously, you guys are truly the worst. Called yesterday. Waited on hold for 40 minutes. Then agent (third party in Singapore?) was useless. Asked him to send me to a Highmark US agent. Waited 20 more minutes. Nothing. Then misrouted to one of the government marketplaces.

[Robert Pace @TheRealRobPace]

@Highmark_BCBS How is that going to help? Can you DM me with a number of an employee in the US? I have been on hold for an hour at this point. I’m about to make a switch to another carrier before my 12/31 deadline

[Robert Pace @TheRealRobPace]

@FlyFrontier @flyfron_Custome @FlyFrontier certainly earned your reputation as the WORST airline. Have never seen an airline so disconnected from its customers and one that puts up so many barrier between its customers and a real, live, informed CS professional.

https://t.co/ehySfKMHRZ

[Robert Pace @TheRealRobPace]

@flyfrontier Do you not fly between Philadelphia and Charleston SC in December? No available dates are currently showing for the entire month. Your booking people can’t answer this simple question

[Robert Pace @TheRealRobPace]

@FlyFrontier @FlyFrontier @flyfron_Custome Can there be a more basic question to ask an airline — are flying from Point A (PHL) to Point B (CHS) next month? I guess that’s a huge challenge for you guys. I’ve been asking this question for week plus and nobody there can give a simple answer

[Robert Pace @TheRealRobPace]

@FlyFrontier @flyfron_Custome @bsbeka Sorry, but I’ve already done this multiple times. DM’ing you leads to you asking to call me via WhatsApp, which leads to a call with someone in a foreign country who can’t answer. Besides, why can’t you just answer the question here? It’s a simple yes or no.

[Robert Pace @TheRealRobPace]

@FlyFrontier @flyfron_Custome @bsbeka Can you possible help in answering?

[Robert Pace @TheRealRobPace]

@AmazonHelp I received no such message

[Robert Pace @TheRealRobPace]

@amazon May have just had the worst experience w. your intl-based CS reps in my 10+ years using Prime. 2 hours on phone, messed up my account, unable / unwilling to answer simple questions. Nothing resolved. Please relocate function to US where it would’ve been fixed correctly.

[Robert Pace @TheRealRobPace]

@AmazonHelp @amazonhelp not helpful