Rich Schaefer

[Rich Schaefer @TheRichSchaefer]

@TeamYouTube around day 24 of trying to get a DM from YOU. Or an email. Or phone call to resolve issues on a brand account we own but cannot access. Please don’t respond with the same unhelpful link as before. We need actual help.

[Rich Schaefer @TheRichSchaefer]

@TeamYouTube @Anotnio_1 I’ve been waiting for a direct message from @TeamYouTube for 24 days regarding our brand account to which no employees have access. Can I get a DM @TeamYouTube ?

[Rich Schaefer @TheRichSchaefer]

@TeamYouTube @GlobalArmsInfo Why in the heck can’t I get a DM on my issue????

[Rich Schaefer @TheRichSchaefer]

@nealmohan @TeamYouTube @YouTubeTV @YouTube @NFL Great. Now somebody help me regain access to our company’s brand account. It’s been 22 days of no useful help from anyone in your company. TWENTY TWO DAYS! I’m pretty easy to contact.

[Rich Schaefer @TheRichSchaefer]

Without a doubt, the winner of worst customer service ever belongs to @TeamYouTube @Google @YouTubeCreators @YouTube who for 22 days have provided absolutely useless information, the same useless info over & over to help us regain access to a brand account which we own. One of the richest companies in the world can’t afford to have a HUMAN just contact us via email or telephone or DM.

[Rich Schaefer @TheRichSchaefer]

@TeamYouTube Could you give me more useless information! NO! THIS IS NOT WORKING! 22 F-ing DAYS! No employee has been able to use or recover the acount! F-ing contact me directly!

[Rich Schaefer @TheRichSchaefer]

@TeamYouTube Day 22 of you giving us no help in gaining access to our company’s brand account, of which I am the primary owner? WTH do we have to do to get someone to help us fix your problem that is hurting our business?

[Rich Schaefer @TheRichSchaefer]

Well, it’s day 18 of @TeamYouTube not helping us regain access to our YouTube brand account. It’s ridiculous.

[Rich Schaefer @TheRichSchaefer]

@TeamYouTube day 18 of you doing absolutely nothing to help us regain access to our company’s YouTube Brand account. I’m pretty easy to get in touch with. You are clearly not. HELP FIX THE PROBLEM.

[Rich Schaefer @TheRichSchaefer]

@TeamYouTube So yes, I was invited to be the primary. Accepted role as primary. Now all employees are completely locked out. Everyone. We’re at 17 days. SEVENTEEN DAYS without anyone having access to our account.

[Rich Schaefer @TheRichSchaefer]

@TeamYouTube STILL WAITING for someone from YouTube to explain why I don’t have access to a brand account on which I am the primary owner. 10 days now.

[Rich Schaefer @TheRichSchaefer]

@TeamYouTube And yet it do not. I was invited. I accepted. Then later the former primary owner (employee) removed his own access. Nobody has access as the primary owner. Not me. Not the former employee. No one.

[Rich Schaefer @TheRichSchaefer]

@TeamYouTube it’s been almost two weeks without any resolution from you on fixing access to our brand account. Fix it. Message me. Put a human on a phone. Show up at my door. I don’t care. Just fix it.

[Rich Schaefer @TheRichSchaefer]

@TeamYouTube STILL WAITING FOR SOME DAMN HELP FIXING YOUR PROBLEM

[Rich Schaefer @TheRichSchaefer]

@YouTubeCreators This would be great if you’d let me as the primary owner, and my co-workers get back into our brand account.

[Rich Schaefer @TheRichSchaefer]

@YaseminBayboga @TeamYouTube How about YouTube fixes it instead.

[Rich Schaefer @TheRichSchaefer]

@TeamYouTube Well? Now what? I am the primary owner.

[Rich Schaefer @TheRichSchaefer]

@TeamYouTube I could use some help understanding why I don’t have access to a YouTube Brand Account that was singed over to me 8 days ago. All employees are still locked out. (And according to AI this is about the only way to reach you.)

[Rich Schaefer @TheRichSchaefer]

@TeamYouTube I am the primary owner.