Steve Dunn

Demystifying AI for UK Small & Medium businesses. Practical tips, guides, and resources to help your business grow with AI. Sign up for our free blog for insig

[Steve Dunn @TheSMEAIHub]

Want to know whether AI can find your business? Ask ChatGPT, Gemini or Perplexity the questions your customers might ask. Are you mentioned? Are you cited? Is the information accurate? It’s a useful 20-minute check that costs nothing. More: https://t.co/XCNjmDDFmD

[Steve Dunn @TheSMEAIHub]

If an agency offers to “get your business visible in ChatGPT”, ask one simple question: What will you do that isn’t already good SEO? My latest blog looks at GEO, AI search visibility and what SMEs should actually pay for. https://t.co/XCNjmDDFmD

[Steve Dunn @TheSMEAIHub]

The single most useful thing you can do? Write down how your staff use AI.

One page. Costs nothing. Puts you ahead of most.

Full plain-English guide + a free template here:

https://t.co/ra10qQQvWD

[Steve Dunn @TheSMEAIHub]

Two things that haven't moved:

→ Transparency — be upfront when people are dealing with AI

→ AI literacy — staff using AI should understand its basics and limits

[Steve Dunn @TheSMEAIHub]

Good news from this year: the EU delayed obligations for some "high-risk" AI systems to December 2027.

For most small firms, that means breathing room — not panic.

[Steve Dunn @TheSMEAIHub]

The surprise one: the EU AI Act can reach a UK business.

The test isn't just where you're registered — it's whether your AI is placed on, used in, or aimed at the EU market.

Similar in spirit to GDPR. If you sell into the EU, pay attention.

[Steve Dunn @TheSMEAIHub]

The UK has no single AI statute.

Instead it regulates AI through laws you already deal with — data protection (ICO), plus sector regulators like Ofcom and the FCA.

No new rulebook. But your existing duties still apply when AI is involved.

[Steve Dunn @TheSMEAIHub]

There is no UK AI law.

A lot of small business owners are quietly worried they're breaking one.

They're not. But "no AI law" doesn't mean "no rules."

Quick thread on what actually applies to a UK small business 👇

[Steve Dunn @TheSMEAIHub]

Picture this:
One customer appears in your systems as "ABC Engineering Ltd", "A.B.C Engineering", "ABC Eng", and "Andrew at ABC".
A human sees one client.
An AI sees four.
Welcome to the data problem every SME now has:
https://t.co/npcdEaZ8d2

[Steve Dunn @TheSMEAIHub]

Agentic AI in 2026: less than the headlines promise, more than most SMEs realise.
Gartner says "Peak of Inflated Expectations." McKinsey says <10% of enterprises have scaled it.
But the opportunity is real — just smaller and more practical than the hype suggests.
https://t.co/fl46PrxgO3

[Steve Dunn @TheSMEAIHub]

Beyond the Headlines: What SMEs Need to Know About AI Agents in 2026
https://t.co/cwB1V6LlcE

[Steve Dunn @TheSMEAIHub]

New blog post 👇

Q1 2026 was a big quarter for AI. Here's what UK small businesses actually need to know.

✅ The new models — and why costs have dropped ✅ The shift from chatbots to agents — and why it matters now
✅ The UK law change most SMEs missed
✅ What to actually do in Q2

Plain English. No hype. 8 min read.

https://t.co/M70snTHkVS

[Steve Dunn @TheSMEAIHub]

The British Chambers of Commerce just published their biggest AI report yet.
54% of UK firms now use AI. Up from 25% just two years ago.
But only 11% say they're using it to any great extent to automate or streamline operations.
Most businesses are still experimenting. Not transforming.
More on this — and what to do about it — in tomorrow's post. 👇
https://t.co/X4T5i55Zc1

[Steve Dunn @TheSMEAIHub]

AI moved fast in Q1 2026. New models. New laws. New capabilities landing in tools UK small businesses use every day.
On Monday, I'm publishing my full Q1 review — everything that changed and what it actually means for your business.
Subscribe free at https://t.co/QcS9CN8flN so you don't miss it.

[Steve Dunn @TheSMEAIHub]

“We haven’t adopted AI yet so we’re fine.”

Your business might not have. Your employees probably have.

That’s kind of the whole point.

[Steve Dunn @TheSMEAIHub]

Shadow AI sounds like a big corporate problem.

It’s not. It’s happening in 10-person companies, family businesses, and startups too.

If your team uses ChatGPT, there’s a good chance it’s already in your business.

[Steve Dunn @TheSMEAIHub]

38% of employees have shared confidential work data with an AI tool without telling anyone.

That’s not a future risk. That’s happening right now, in businesses across the UK.

[Steve Dunn @TheSMEAIHub]

@mercer70638 Absolutely! Businesses need to have the conversation almost a tools amnesty take all the positive use cases but then put some guardrails in place give people a track to run on.

[Steve Dunn @TheSMEAIHub]

Your team is probably using AI tools you haven’t approved.

Over 80% of employees are. Most mean no harm — they just want to get things done faster.

But it can create real problems for your business. New post explains what to do about it, in plain English 👇
https://t.co/xm1v7rWIWJ