The Usk Surgery

The Usk Surgery @ James House. GP Partners - Dr Rachel Thomas-Hewartson & Dr Natasha Collins. Monday - Friday 8am - 6.30pm.

[The Usk Surgery @TheUskSurgery]

We are CLOSED:

Thursday 25th December
Friday 26th December
Thursday 1st January

For life threatening emergencies dial 999.

For urgent medical attention or general health information and advice please contact 111.

We are OPEN on all other working days from 8:00 - 18:30.

[The Usk Surgery @TheUskSurgery]

***IMPORTANT NEWS***

You can now submit CLINICAL and ADMINISTRATIVE queries quickly and securely using our new ACCURX portal.

This replaces eConsult.

For more information, please follow this link.

https://t.co/9qzW5Q2cQm

[The Usk Surgery @TheUskSurgery]

We have started our Autumn Covid-19 and Flu Programme 2025! Please note eligibility has changed this year. Please look out for a text message which will allow you to self-book your appointment. We will contact patients without a mobile phone via their landline.

[The Usk Surgery @TheUskSurgery]

Thank you to the vast majority of patients who continue to show patience and understanding.

Together, let’s keep our surgery a safe, respectful space for all.

Dr Rachel Thomas-Hewartson & Dr Natasha Collins.

[The Usk Surgery @TheUskSurgery]

***Important Notice to All Patients***

We are sadly seeing an increase in unacceptable behaviour and verbal abuse directed towards our staff, predominantly around the collection of prescriptions.

[The Usk Surgery @TheUskSurgery]

***Abuse will not be tolerated***

Any form of aggressive, abuse, or threatening behaviour - whether in person, over the phone, or online - is not acceptable.

We ask that everyone treats our staff with the same respect and kindness they expect in return.

[The Usk Surgery @TheUskSurgery]

@thebeefyboys …. the smell of burgers wafting through our surgery windows is making it SO hard to concentrate as we finish evening surgery!!!!

[The Usk Surgery @TheUskSurgery]

We would ask you to be patient during this time whilst all members of staff adapt to a new clinical IT system.

We apologise for any inconvenience this may cause.

[The Usk Surgery @TheUskSurgery]

The Welsh Government has instructed us to change our clinical IT system as our current provider is withdrawing its services in Wales.

This change will happen between 12pm on Tuesday 27th August and 6.30pm on Thursday 4th September.

[The Usk Surgery @TheUskSurgery]

In preparation for this change we will issue 56-day prescriptions from Monday 21st July. Once we have switched to our new clinical system, we will revert to 28-day prescribing.

[The Usk Surgery @TheUskSurgery]

We are aware there is a problem with our out-of-hours answer phone message tonight.

If you need medical advice, please phone out-of-hours on 111.

For life-threatening emergencies ring 999.

[The Usk Surgery @TheUskSurgery]

We are looking for a new dispenser at The Usk Surgery. We are a friendly and supportive team in beautiful location. Come and join us! Please RT.