Customer Care_Team

[Customer Care_Team @Therac_help]

@barrettmj22 We are sorry for the trouble you're experiencing. To sort this out ASAP, can you follow back and DM us with your full name and phone number? We'll get our team to reach out Immediately.

[Mike Barrett @barrettmj22]

@TheRAC_UK I cannot believe we have spoken to you 5 times today to be told 5 different stories. Continual promises / lies and now a car which has been sat all day 20 minutes from where it needs to be apparently isn’t going to get there by 5pm despite assurances it would. Abysmal

[Customer Care_Team @Therac_help]

@CaswellAdrian Hello, we apologize for your experience. We'd like to look into this more closely. Please follow us and send a DM with your email address, full name, and active phone number so we can resolve this promptly.

[Customer Care_Team @Therac_help]

Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

[Adrian Caswell @CaswellAdrian]

@carlfhoward @TheRAC_UK I was very close to cancelling this year as I’ve been through the same process. I was quoted £29 a month to renew, down to £13 after a call. Not had to use them yet but I’ve heard their service gets worse. I’m pretty sure that next year I’m off.

[Customer Care_Team @Therac_help]

@MartyFullardUAE Hello! Thanks for reaching out. Please follow back and send us a DM so we can assist you further. 📩

[(P)a(R?)ty Fullard @MartyFullardUAE]

@TheRAC_UK I urgently need to speak to someone over the phone over a change you’re trying to make to my new policy. There is no phone number on the email you have sent me. I really need this resolved

[Customer Care_Team @Therac_help]

Thanks for reaching out. Please follow back and send us a DM so we can assist you further. 📩
@KensalRider

[Nick @KensalRider]

@carlfhoward @TheRAC_UK Same with the AA. Imagine if we'd just kept the AA mutual and had turned down our poxy £100? Then it wouldn't have been asset stripped for the last 30 years and turned into a rapacious abusive capitalist corporation. Imagine.

[Customer Care_Team @Therac_help]

@peteward74 Hello! Thanks for reaching out. Please follow back and send us a DM so we can assist you further. 📩

[peter ward @peteward74]

@carlfhoward @TheRAC_UK Not just @TheRAC_UK. I paid £74 for the year wjth @TheAA_UK and this year they want £150 but if I join as a newbie it’s £74

[Customer Care_Team @Therac_help]

We're sorry this has been your experience. It's not what we aim for! Send us a DM and we will be happy to help out, Thank you.
@AndyInSalford

[Andyinsalford @AndyInSalford]

@carlfhoward @TheRAC_UK Rescue my car..I pay £32 per year....if you use them you have to pay £40 access..if you never use it then it's just your £32 or what ever you premium is(depending on car)

[Customer Care_Team @Therac_help]

@DavidWi46280550 Hello, we're very sorry for the inconveniences caused by our services, kindly follow back and share your reachable WhatApp number we'll get our team to reach out.

[David Willetts @DavidWi46280550]

@carlfhoward @TheRAC_UK When i joined the AA, they added a free service. One that most people will never use. Inter planetary rescue,or something like that. It was free so who cares. Next year i was suddenly a gold member,but looking deeper was about to be charged for the previously freebe. Nice scam.

[Customer Care_Team @Therac_help]

@AshValmont Hello, we apologize for your experience. We'd like to look into this more closely. Please follow us and send a DM with your email address, full name, we'll get our team to reach out.

[Ash “Freakin” Valmont @AshValmont]

So apparently it's @TheRAC_UK policy to just abandon people alone at a random service station 2 hours from home in the middle of the night despite paying monthly for recovery that specifically says it will take you home in the event of a breakdown. Safeguarding issue no?

[Customer Care_Team @Therac_help]

@tiddlypotsdeli Thanks for reaching out. Please follow back and send us a DM so we can assist you further. 📩

[Harriet southan @tiddlypotsdeli]

@RAC_Care I have responded via message to you, I am a mother to a disabled child in summer holidays with no car for 3 weeks so far due to your incompetence and lack of service! You are affecting our MH Massively and there is no resolution or outcome!!!

[Customer Care_Team @Therac_help]

Thanks for reaching out. Please follow back and send us a DM so we can assist you further. 📩

[Gemma morris @morrissiblings1]

Hi, Ive sent a Severe Breach of Duty of Care and Consumer Rights by the RAC Approved Garage Network via email last night, could you chase this?? I can DM you it also. Thank you
@RAC_Care

[Gemma morris @morrissiblings1]

Hi, Ive sent a Severe Breach of Duty of Care and Consumer Rights by the RAC Approved Garage Network via email last night, could you chase this?? I can DM you it also. Thank you
@RAC_Care