Richard Hammond

Author of Friction/Reward and Smart Retail; sold globally in 22 languages. Created the friction versus reward metric (FvR), loves retail and customers

[Richard Hammond @TheseRetailDays]

@elonmusk We have this extraordinary thing here called 'democracy'; I don't always get the government I want but the voting majority do every single time. That's freedom.

[Richard Hammond @TheseRetailDays]

@TopGClau We're on a plane that has just arrived but not being allowed off.

[Richard Hammond @TheseRetailDays]

@NeilRetail French ice cream Neil? Oooh la la! Posh round your house 😃

[Richard Hammond @TheseRetailDays]

I'm really impressed with the retail coverage at @MailOnline - this is a terrific analysis of Christmas in UK grocery. Nice that they quote @UncrowdUK again so accurately too. Great news all round.
https://t.co/LRPJEirnzV

[Richard Hammond @TheseRetailDays]

@dresserman You know very well what 'win' means here Steve my duck.

[Richard Hammond @TheseRetailDays]

And from the brilliant coverage in @MailOnline
#MicDrop

[Richard Hammond @TheseRetailDays]

@dresserman

[Richard Hammond @TheseRetailDays]

This makes me very, very happy this morning.
https://t.co/XtbG4W9tA5

[Richard Hammond @TheseRetailDays]

@dresserman Or even...
https://t.co/zg53vTldvc

[Richard Hammond @TheseRetailDays]

@dresserman That would have been a sick burn Steve had it been true at all :)

https://t.co/bvMhjufkIk

[Richard Hammond @TheseRetailDays]

@VMCKG79 @NeilRetail @marksandspencer You might appreciate this Victoria. Happy Christmas!
https://t.co/QVaoY4dSLr

[Richard Hammond @TheseRetailDays]

@NeilRetail @marksandspencer And the data agrees.
https://t.co/QVaoY4dSLr

[Richard Hammond @TheseRetailDays]

Come on @PapaJohnsUK, can you do something about your drivers marking pizza as DELIVERED when its not? Apparently ours got here 13 minutes ago. It didn't/hasn't. I'd rather accurate tracking and late pizza than this. Great example of shitty customer 'innovation'

[Richard Hammond @TheseRetailDays]

On TV I mean. We've seen BC loads of times on stage doing stand up obs.

[Richard Hammond @TheseRetailDays]

The Change is brilliant and @BridgetChristie's performance sublime. To the point where it's made us sad, because it's her first big TV thing and we wish we'd already had 20yrs of her writing and performances #thechange

[Richard Hammond @TheseRetailDays]

@TheMainstand Mory.

[Richard Hammond @TheseRetailDays]

@AArmstrong_says Those all seem like pretty reasonable upweights to me given:
a) the staggering rents for station retail and QS
b) if those businesses couldn't trade, there would be no refreshments available
Friction/Reward innit; a few pence more cost / a lot easier to buy for travel

[Richard Hammond @TheseRetailDays]

@paulg You're just old Paul. Go back through history and you'll find analogues to this tweet repeatedly. Next up you'll be shaking a fist at clouds.

[Richard Hammond @TheseRetailDays]

@NeilRetail Tried this last week. It. Is. Grim.