trainline

Europe's leading train and coach app! #trainline

We’re here 8am-6pm Mon-Fri & 9am-5pm Sat-Sun.

[trainline @thetrainline]

Travelling by train this Summer? Check out some of our useful help pages:
🌞Travel info > https://t.co/VeDuRdtYYw
🌞Disruption updates > https://t.co/DHbNW4IURu
🌞Refund options > https://t.co/Ny1cSQyvGH

Need a travel companion? Download our handy app > https://t.co/TqRRAfNy4i

[trainline @thetrainline]

@WorldCupkmfv Thanks for providing that information. 

Can you confirm what happened with our AI assistant?

Thanks,
~ James

[trainline @thetrainline]

@WorldCupkmfv The email address you shared on the account details form doesn't match the one we have for that Transaction ID. 

Please provide another email address, you can find the correct one in your app or by checking your inbox for confirmation emails. 

> https://t.co/Dvt7hF93Y7 

Tha...

[trainline @thetrainline]

@WorldCupkmfv Hi there,

I'm sorry to hear that. 

Please DM us or share your account details in here > https://t.co/Dvt7hF93Y7 and I'll see how we can assist you.

Thanks,
~James

[trainline @thetrainline]

@MisterGurd Hi there, can you tell me the journey and the name of railcard you're trying to apply? Thanks.
~Lorcan

[trainline @thetrainline]

@george_c169 Hi George, I'm not aware of an issue with the app. I recommend uninstalling the app, restarting your device and reinstalling the app. 

Can I confirm if you're now able to book? If not, can you share a screenshot of the message you receive? Thanks, Keith

[trainline @thetrainline]

@OceaneDeido Hi there, we're still waiting on the carriers response, but rest assured, once we receive a reply from them, we'll let you know as soon as possible. Thanks.
~Lorcan

[trainline @thetrainline]

@Viridii_ We're missing some info, can you share the transaction ID for the booking, or alternatively confirm the total cost of the journey, including any fees? If you'd rather DM this info, feel free. Thanks, ~Cat

[trainline @thetrainline]

@Viridii_ Can you add your details here > https://t.co/S792UKKTEh and I’ll look into this for you. Thanks, ~Cat.

[trainline @thetrainline]

@midozain86 Congratulations to you both for your wedding.

Regarding the train ticket, I appreciate that the was out of your control, however as was at the airport, we can't refund the booking.

Thanks, ~Cat

[trainline @thetrainline]

@midozain86 I've looked into the booking info, and you'd purchased a Super Sparpreis Europa ticket, which is non-refundable. I appreciate that this isn't the outcome you were hoping for, but as the delay was at the airport not the train station, I can't authorise the refund. Thanks, ~Cat

[trainline @thetrainline]

@midozain86 Can you let me know the reason you couldn't catch the train? Thanks, ~Cat

[trainline @thetrainline]

@Rachel_A_P_ @GWRHelp With flexible tickets, refer to the T&Cs of the booking for alternative options and any restrictions. You'll be able to check for services running here > https://t.co/HWFhZpmzZa Thanks, ~Cat (2/2).

[trainline @thetrainline]

@Rachel_A_P_ @GWRHelp Hi Rachel, If your Mums train is cancelled today, and she's got an Advance Single, she can travel with the same operator on the service immediately before, or the one after the disrupted train - (1/2)

[trainline @thetrainline]

@midozain86 Hi there, can you add your details here > https://t.co/S792UKKTEh and I’ll look into this for you. Thanks, ~Cat

[trainline @thetrainline]

@t_harwood1980 Apologies Thomas, someone reached out to us over the public channel. Thanks for letting me know. ~Cat

[trainline @thetrainline]

@t_harwood1980 @t_harwood1980  I've added a link here > where you can check the disruption and alternative routes Thanks, ~Cat (2/2)

[trainline @thetrainline]

@t_harwood1980 Hi, there's been disruption today due to urgent repair work being carried out. The guidance at present is that if passengers are in the Brighton area, they can travel towards Havant for a service on South Western Railways towards London Waterloo - (1/2)

[trainline @thetrainline]

@t_harwood1980 We've a few colleagues looking into this and appreciate that it's time-sensitive for you. We will be back in touch as soon as possible. Thanks, ~Cat

[trainline @thetrainline]

@t_harwood1980 Just checked for you Thomas, and I don't have an update yet. We'll reach out to you as soon as we've got info. Thanks, ~Cat

[trainline @thetrainline]

@pegasushjz With flexible tickets, refer to the T&Cs of your booking for alternative options and any restrictions. You can see all available services here > https://t.co/HWFhZpmzZa  Thanks, ~Cat (2/2)