Thom Koller

ADBA Policy Manager tweeting personal views on anaerobic digestion, environmental policy, renewable energy, biogas and biomethane.

[Thom Koller @ThomKollerADBA]

@British_Airways 68 days since I lodged my complaint. Are you dealing with complaints in order received? or is my claim for a flight cancelled with less than three hours notice and a holiday ruined not as important/in the public eye as others and so I’m bottom of the pile?

[Thom Koller @ThomKollerADBA]

@British_Airways Two month anniversary since my complaint was lodged 🥂🍾🎊🎉🎈🐥 Not heard a thing from you except for your Twitter helpers who aren’t able to tell me where in the queue my complaint is. Your call centre tells me not to call after my mistreatment & then hangs up.

[Thom Koller @ThomKollerADBA]

@British_Airways Thanks Aleisha, nice to finally have some form of contact from #BritishAirways after all this time. Can you give me a rough timeframe for responding? Or an average response time? Perhaps everyone is waiting seven weeks or more for apologies to be given and claims to be processed?

[Thom Koller @ThomKollerADBA]

@British_Airways please can you process my complaint. I lodged this five weeks ago. Twitter - let’s play a game of who’s been waiting the longest... #britishairways

[Thom Koller @ThomKollerADBA]

@Paul81017601 @British_Airways Lost compound interest will be added to my claim

[Thom Koller @ThomKollerADBA]

@British_Airways Seven weeks British Airways and still no response to my complaint. Awful customer service. Expect you could have hired and trained more staff by now. Please respond to my complaint, case reference number : 19409851

[Thom Koller @ThomKollerADBA]

@British_Airways can you please respond to my complaint, Case reference number: 19409851. It has been more than a month since I lodged it and I’ve heard nothing from you

[Thom Koller @ThomKollerADBA]

BBC News - Conwy council: Monthly bin collections 'boost recycling' https://t.co/33isqw8ylT

[Thom Koller @ThomKollerADBA]

ADBA sets out views on RIIO2 price controls https://t.co/EF9QiQ4cD7 #biomethane #greengas

[Thom Koller @ThomKollerADBA]

UK’s largest red nose is no joke! https://t.co/z6vBgUKrf0

[Thom Koller @ThomKollerADBA]

The £155m Glasgow Recycling and Renewable Energy Centre (GRREC) is now diverting 200,000 tonnes of the city's waste from landfill - sending the food waste to #AnaerobicDigestion https://t.co/8sYaE03IUv

[Thom Koller @ThomKollerADBA]

Aquabio supports distillery environmental project - Filtration + Separation https://t.co/W8uPQfU3KJ

[Thom Koller @ThomKollerADBA]

BOC HAS now added BioLNG to its growing HGV offer https://t.co/93IspZK0nj

[Thom Koller @ThomKollerADBA]

Report: Ireland won’t meet 2020 renewables targets, biogas industry responds https://t.co/izwig7trsR

[Bioenergy Insight @BioenergyInfo]

Read why biomethane is set to become the new normal, in @jainsarika10 fantastic article from last week. #biomethane #biogas #renewables https://t.co/SZozQp0EJK

[Thom Koller @ThomKollerADBA]

Spring Statement 2019 – what to expect? https://t.co/xo3qN4t0jZ via @eciu_uk

[Thom Koller @ThomKollerADBA]

ENGIE and farmers join forces to develop the biomethane sector in France https://t.co/P2imDA95dR via @GNVMagazine

[Thom Koller @ThomKollerADBA]

How ready is the waste sector for life after Brexit? https://t.co/NswwJeIV2I

[Thom Koller @ThomKollerADBA]

Celebrating the success stories of #AD and Scotland at 2019 @adbioresources Scottish National Conference ⁦@Clearfleau⁩ ⁦@AquabioLtd Glenmorangie⁩ Buccleuch and Clayton Hall Farm

[Thom Koller @ThomKollerADBA]

Fiona Doladson @ScottishEPA Alison McKinnie @ZeroWasteScot James Higgins @SGNgas Craig Frew @scotgov

[Thom Koller @ThomKollerADBA]

Mike Berry, Senior Policy Adviser to the Scottish Government chairing the panel on the future of AD, discussing what the policy and regulatory landscape has in store for Scotland ⁦- at the 2019 @adbioresources⁩ Scottish National Conference