Emily Heath

[Emily Heath @Thomson0903]

@AvantiWestCoast Hi. Is there nothing I can do to avoid paying twice? Like linking it to my booking or anything like that? If I pay for a new ticket will it be refunded? Or can I cancel the ticket that didn't scan?

[Emily Heath @Thomson0903]

@AvantiWestCoast hi. My QR code for prebooked parking wouldn't scan at Crewe Pedley Street this morning. I was advised to take a new ticket and then sort with customer services. Can you tell me who I need to speak to?

[Emily Heath @Thomson0903]

@tfwrail Is it possible to check if trains ran as normal this morning, or if a bus ran?

[Emily Heath @Thomson0903]

@tfwrail I have seen that the engineering work between Shrewsbury and Crewe this week has been cancelled. Does this mean there will be a 5:57am train from Whitchurch to Crewe on Wednesday 17th?

[Emily Heath @Thomson0903]

@tfwrail Hi - is this the rail replacement bus? That's what is showing on the journey planner, but there is an update on your website saying this engineering work has been cancelled and the normal timetable will be running. So I was hoping you could confirm?

[Emily Heath @Thomson0903]

@tfwrail Hi. No apologies, Whitchurch in Shropshire.

[Emily Heath @Thomson0903]

@cpryddie I like that you have a family chat without Ash 😂

[Emily Heath @Thomson0903]

@LNRailway Hi. I submitted an enquiry on the 25th May as you suggested, and haven't had a response. Any ideas how I can chase? Or get an answer?

[Emily Heath @Thomson0903]

@LNRailway I have put in a Delay Repay claim which has been rejected as I attached my receipt instead of my ticket. But my ticket was retained by the gates at Euston. How can I proceed?

[Emily Heath @Thomson0903]

@RoyalMailHelp I had an item of clothing I was returned collected yesterday (handed personally to the post person), but I've just had an email to apologise for not collecting it. I am concerned it's not made it into the system and it wasn't labelled.

[Emily Heath @Thomson0903]

@tfwrail has the 18:09 from Whitchurch to Crewe been cancelled or is it due at 18:34? The information board is saying both (as is my app).

[Emily Heath @Thomson0903]

@nextofficial They were bought online.

[Emily Heath @Thomson0903]

@nextofficial hi I bought two two-packs of photo frames and one in each packet was broken. What can I do?

[Emily Heath @Thomson0903]

@tfwrail Thank you

[Emily Heath @Thomson0903]

@tfwrail any idea when there'll be a train from Whitchurch to Shrewsbury? Or what the problem is?

[Emily Heath @Thomson0903]

@stwater do you know what is happening with no water supply in SY13?

[Emily Heath @Thomson0903]

@sagomini Is there a way to get this and any other new games as part of the Amazon kids subscription? My son loves your games, but they don't all seem to be on there?

[Emily Heath @Thomson0903]

@ASOS I returned two orders at the same time in one parcel but have only been refunded for one. Could you check for me?

[Emily Heath @Thomson0903]

@nextofficial I ordered an outfit in two sizes for my nephew's christening. They were meant to be delivered on Thursday but only one size arrived. The bigger size is now saying due 31/03! That meant unfortunately he had to wear the size too small as we had no alternative.

[Emily Heath @Thomson0903]

@Joie_Baby Yes I am. My postcode is SY13 1TA. I'll go back and check it isn't doing something weird with my address.

[Emily Heath @Thomson0903]

@Joie_Baby I am trying to order a replacement crotch pad for our Joie Tilt but it says no shipping methods are available. Should I just try again in a few days?