Thorsten Gruber

Professor of Marketing and Service Management at Loughborough University Director, Centre for Service Management

[Joy Division @joydivision]

Never forgotten

Photo by Kevin Cummins

[The Guardian @guardian]

AI machines aren’t ‘hallucinating’. But their makers are | Naomi Klein https://t.co/8RhbcQSmHO

[Dr Higor Leite @HigorPhD]

Happy to see our paper reaching 1st place as the most cited in the Public Money and Management Journal, and how 2 yrs have transformed telemedicine into a common practice around the globe @LboroSBE @Thorsten_Gruber and Prof Ian H.

[Thorsten Gruber @Thorsten_Gruber]

@uomhums Are you sure the photo was not photoshopped?
First, from my own experience, I know that "sun" and "Manchester" rarely appear together in a sentence. Second, the people in the photo are clearly holding umbrellas. Third, the road is clearly wet.
Well, nice try ;-)

[Jochen Wirtz @JochenWirtz]

Now published and open access.

[The Guardian @guardian]

Michael Sheen declares himself a ‘not-for-profit actor’ https://t.co/g6rysUG6S0

[Thorsten Gruber @Thorsten_Gruber]

Thank you @JochenWirtz for another great edition. I will use it, like the previous editions, for my service marketing modules. Keep up the great work!

[AMASERVSIG @amaservsig]

The new 9th edition of "Services Marketing" by Jochen Wirtz and Christopher Lovelock has been published. New additions are service robots, AI, and intelligent automation, P2P platforms, and digital platform services, and cost-effective service excellence. https://t.co/HkG2abUueI

[Nile Rodgers @nilerodgers]

#HappyBirthday Nard. #RIPBernardEdwards - A great musician born on #Halloween. We had so much #fun #together. You're not gone because you're always in my #heart and thoughts.

[Thorsten Gruber @Thorsten_Gruber]

@theteapartyband @Burrowsdrums @chatwood @jeffmartin777

[Thorsten Gruber @Thorsten_Gruber]

@fckoeln_en Where are the Samsung and Citibank ones?

[Thorsten Gruber @Thorsten_Gruber]

@mirak_iuoadis @AllianceMBS @RadboudNSM Congratulations, Karim. Fantastic news! Welcome to the club :-)

[Thorsten Gruber @Thorsten_Gruber]

@jas_kalra Sorry, but I have to say "no" to your request ;-)

[Loughborough University @lborouniversity]

Have you heard? Loughborough is top ten is every national league table! 👏🎊

We’re incredibly proud to be ranked in the top 10 in each of the most recent national league tables, solidifying our position as one of the leading Universities. 💜

Read: https://t.co/eA86JtlXd9

[Thorsten Gruber @Thorsten_Gruber]

@theteapartyband @Burrowsdrums @chatwood @jeffmartin777 Yeah, visiting Europe after the pandemic that would be great. I've been to your acoustic set in Essen and your gig in Cologne. Great memories.

[Thorsten Gruber @Thorsten_Gruber]

@donmoyn Someone should have called Mister T 😉
https://t.co/28M8OV2YuX

[Alliance MBS @AllianceMBS]

*Calling all staff and students!* Dr @ilma_chowdhury introduces the latest MSM division's Social Responsibility Newsletter highlighting how colleagues are working to tackle the UN's SDGs across their research, teaching and engagement activities. Read: https://t.co/2aNn1LGox5

[Thorsten Gruber @Thorsten_Gruber]

Wow. Fantastic news for the Journal of Service Management (JOSM). Very impressive. Showing the strong academic impact of the journal! Interestingly, at the same time, the new 2021 Academic Journal Guide (AJG) ranks JOSM only as a "2". Am I missing here something, @CharteredABS ?

[AMASERVSIG @amaservsig]

The latest Journal Impact Factors are out and the service research community has a lot of reasons to celebrate. All our journals have increased in impact. A big congratulations to all editors, authors, reviewers, https://t.co/ToBrJE1sZU

[Jochen Wirtz @JochenWirtz]

I am an optimist at heart - but these are serious issues to consider as Intelligent Automation, AI and service robots take control - https://t.co/Kgxylhy3Ft
.
#intelligentautomation #artificialintelligence #AI #robotics #robots #RPA #service #customerservice @joshdzieza

[Thorsten Gruber @Thorsten_Gruber]

@RollingStone Layne passed away on this day in 2002, not 1994. I think you are mixing it up with Kurt Cobain's death (April 5th 1994).

[Alliance MBS @AllianceMBS]

1) *Calling all staff and students!* Dr @ilma_chowdhury, Associate Head for Social Responsibility (SR) and Engagement, has led the launch of the MSM SR newsletter: “There is wonderful diversity and hard work behind how colleagues are embedding SR into not just research,