Thrity Engineer-Mbuthia

Leadership & Marketing Coach.

Patron - Strathmore University Marketing Club

[Thrity Engineer-Mbuthia @ThrityE]

@CarrefourKe Horrible customer service and experience. Remember it is easy to gain market share. It is harder to retain customers.

[Thrity Engineer-Mbuthia @ThrityE]

@KplcS

Ref no 13009724 Power outage for 4 days.

What KPIs are in place for customer complaint resolutions?

[Thrity Engineer-Mbuthia @ThrityE]

@KenyaPower_Care @KenyaPower

Ref no 13009724 Power outage DAY FOUR.
No explanation, no progress, no apology. Your customer care centre only says they will escalate the matter. Does it take 4 days to address?

[Thrity Engineer-Mbuthia @ThrityE]

@KenyaPower_Care Update please. This is day 3 of no power.

[Thrity Engineer-Mbuthia @ThrityE]

@KenyaPower_Care

Ref no 13009724 Power outage for 2 days now

[Thrity Engineer-Mbuthia @ThrityE]

@KenyaPower_Care Three days now, no explanation or solution. What will it take?

[Thrity Engineer-Mbuthia @ThrityE]

@KenyaPower_Care Unfortunately still no power.

[Thrity Engineer-Mbuthia @ThrityE]

@KenyaPower_Care Still no power amd no feedback

[Thrity Engineer-Mbuthia @ThrityE]

@AIRTEL_KE pls respond to my direct message.
Quite tired of your network issues

[Thrity Engineer-Mbuthia @ThrityE]

@KenyaPower_Care ac 01451085516. Power outage in the area after an explosion.

[Thrity Engineer-Mbuthia @ThrityE]

Close to 7 hours outage already.

[Thrity Engineer-Mbuthia @ThrityE]

@KenyaPower_Care ac 01451085516 Loud explosion resulting in blackout entire area. Pls assist.

[Thrity Engineer-Mbuthia @ThrityE]

@KenyaPower_Care ac 01451085516 Loud explosion resulting in blackout entire area. Pls assist.

[Thrity Engineer-Mbuthia @ThrityE]

@KenyaPower_Care Close to 20hours and counting.

[Thrity Engineer-Mbuthia @ThrityE]

@KenyaPower_Care ac 01451085516. Power outage 15 hours now.

[Thrity Engineer-Mbuthia @ThrityE]

@KenyaPower_Care ac 01451085516

Power fluctuation since 7am. Low voltage also.

Problem is affecting the entire estate.

[Thrity Engineer-Mbuthia @ThrityE]

@KenyaPower_Care ac 01451085516 Power outage again. Third time this week.

[Thrity Engineer-Mbuthia @ThrityE]

@KenyaPower_Care Not again
Just like yesterday, it has gone off. 5pm. Now, must we wait until tomorrow morning ?

[Thrity Engineer-Mbuthia @ThrityE]

@KenyaPower_Care

Four hours and counting. Power outage. 01451085516 Entire area.

[Thrity Engineer-Mbuthia @ThrityE]

@KenyaPower_Care Much appreciated. However it is 14 hours outage and counting.