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Received generic response appeal is denied. Provided justified evidence requested to support appeal otherwise. 3 complaints were all made w/1 tenant & marked as 3 different ones in system. Unfair as issues has been corrected & got flagged all b/c of 1 tenant @bchesky#hostrights
We’ve been unfairly treated by @Airbnb after a renter made false claims for a free stay. Despite proving these claims were fabricated and Airbnb denying the refund, they still removed our listing. Hosts deserve fair treatment! #supporthosts#UnfairTreatment@bchesky
@Earl_GreyT@Airbnb Why have to close the case and open a new one when the case is not solved? You’re going to hand it to a different agent anyways. It has been more than 7 business days & they still haven’t released nor me the funds that were promised. #Investigate#landlord#misrepresentation
@Airbnb has different agents handling open issues & then it only takes the last & different representative to take the case to side with the customer unlawfully-making quick decision to refund on the same day w/ false accusations of timelines #misrepresentation case HMR3S2KD2Y
@Earl_GreyT@Airbnb 1 of the agents falsely accused me of the timeline & then they are so quick in that recorded call to overturn the funds to the customer, which takes away the funds f/ the landlord. When it’s decided on the landlord’s favor, @Airbnb gives us a run for our money #investigate
They still haven’t delivered what they promised on by releasing the funds. Instead they close cases and one would have to open a new one w/another agent to go through the reexplaining. It opens a new ticket-Never gets corrected #landlord#misrepresentation#investigate#legal
Feedback: It will be helpful if there’s the same representative that handles the same stay and all issues related to the stay and not different representatives piggybacking off the case and picking up the case where the other representative handles it from there #landlord#rights
@AirbnbSupport has multiple agents handling issues & then it only takes the last & different representative to take the case to side with the customer unlawfully- making quick decision to refund on the same day w/ false accusations of timelines #misrepresentation case HMR3S2KD2Y