Heard something today that reinforced the importance of systems, especially in a small growing business…
Systems exist so standards don’t depend on mood, memory or motivation. They remove guesswork, reduce emotional decisions, and keep expectations clear when it sometimes would be easier to lower them.
@stevehunsaker1 It was such a mistake we made and caused SO much unnecessary stress.
Forced us to buy cheap shitty vans, hire lower quality talent, limited growth ability…
Just made things so much harder lol
If I could go back to day one of starting Handy’s I’d absolutely apply for as big of a line of credit as possible.
That would have helped us hire better talent earlier in the process without worry of missing payroll
Other people’s money, used correctly is something you should absolutely be considering when starting a biz
So tempted to do a full Milwaukee pack out in our next van 👀👀
Has anyone done this?
Really focusing on job site efficiency right now and van organization is a huge part of the puzzle.
I almost bought a $350k fence franchise.
Started from scratch with $5k instead. Cash flowed 100% of growth.
3 years later, we’ll beat 99% of their franchisees in revenue and profit.
Best $345k I never spent.
I think I have a borderline toxic abundance mentality 😂
If we need $30k by Friday, my brain immediately goes to “I’ll figure it out.”
Doesn’t matter if I have absolutely no idea HOW I’m going to figure it out. I’m just convinced I will.
It’s probably the same mentality that’s allowed me to build Handy’s into what it is today.
And the exact same mentality that’s put me in situations I had absolutely no business getting myself into.
My greatest strength might genuinely be my biggest liability lol
I am equally as excited to get all of the AI tools in place as we scale to make everything more efficient. What I've felt with the AI we currently use is it becoming a full time job managing it and making sure it's consistently working how it's supposed to be.
We haven't had an opportunity to bring someone with a deep knowledge of AI into our business to support it.
Everyone is talking about AI agent this, AI Agent that... which I agree with..
However, we have had two virtual assistants since we started the business and they have handled 100% of the customer communications, scheduling, dispatching, follow up, data entry, job costing, material ordering, and executive assistant work.
All for a combined $3200/mo
We get more output from them than any other single employee we have ever hired.
SO many small business owners fear hiring someone because of the cost.. well, I promise you $8/hr for a full time employee will probably make you 100x what you can do without them.
Started Handy’s with $550, in twelve months grew to $1M a year in revenue…
Average territory of ace and Mr handyman is $700k
I have no royalties
I have no territory restrictions
It’s my brand, I make creative decisions
And I saved $150k in fees, and a 10 year contract
I almost bought a $350k fence franchise.
Started from scratch with $5k instead. Cash flowed 100% of growth.
3 years later, we’ll beat 99% of their franchisees in revenue and profit.
Best $345k I never spent.
End of October is looking STRONG
$160k in completed revenue (5 techs)
$170k in new sales (2 sales reps)
sitting at a 60% GP margin
Might be time to get some new GBPs ramped up for doubling the business in 2027!