Tim Garrood

[Tim Garrood @TimGarr]

@O2 Thanks!

[Tim Garrood @TimGarr]

Hi @O2. I have registered for Smart Delay via o2 Priority. My flight has been delayed and I was issued with a voucher via email. However I have been denied access to the lounge at Pafos. Please can you explain what I’m doing wrong here or who I can contact to sort it?

[Tim Garrood @TimGarr]

@virginmedia Well, thanks @virginmedia . Today’s update is that it won’t be fixed for another week. So two weeks without any broadband or TV service.

@skytv got any good deals at the moment? I’d be hitting up N4 at the moment as it’s going to be rich pickings…

[Tim Garrood @TimGarr]

@virginmedia have left with me with no broadband (or TV) service for the last week. In the old days that would have been a problem but now with 5G I can just use my phone, right? Sadly, no, because my service from @O2 is also rubbish. What’s that you say? The same company.?

[Tim Garrood @TimGarr]

@virginmedia @virginmedia let me help you out. The latest in the long line of dates when the service won’t be fixed is tomorrow at 15:00

[Tim Garrood @TimGarr]

@virginmedia This gets better! Now 8 days with no tv or broadband service. Good news! The status checker is back. Bad news! The estimated time of fix is nearly a year away! @virginmedia what’s going on?

[Tim Garrood @TimGarr]

@virginmedia Hey @virginmedia . Today you texted me that it was fixed! Guess what? It’s not! And now even your service check service is down. Day 8 of no service at all. I am one very unhappy customer.

[Tim Garrood @TimGarr]

@EurostarUK I’ve grumbled in the past when things haven’t been right so it’s only fair to say that today the process of passing through London St Pancras International was really smooth - well played 👏🏼

[Tim Garrood @TimGarr]

Thameslink’s service to Cambridge today reminds me why, when I have a choice of how to travel, I’ll take my bike first, car second and the train as a last resort. #RubbishRailway #thameslink

[Tim Garrood @TimGarr]

@americanair Two flights booked. First delayed by 2+ hours. Return looks like 3+ hours. Rubbish.

[Tim Garrood @TimGarr]

@AmericanAir 2/2 Your checkin staff were disinterested - they were more focused on chatting about their colleagues on other desks not working hard enough than on dealing with us. The flight is delayed - no word of apology. These people are the first AA faces customers see….

[Tim Garrood @TimGarr]

@AmericanAir 1/2 good morning from Heathrow. The beginning of my experience with you has not been great. I spent a lot of time using your online services (VeriFLY etc) ahead of time to smooth the process at the airport. It has made not the slightest difference. Why bother?

[Tim Garrood @TimGarr]

@leshuttle this is spectacular. I could have swim to France by now. I’m not a great swimmer either

[Tim Garrood @TimGarr]

@_austrian @ExpediaHelp Hi - can’t DM you as you don’t follow me…

[Tim Garrood @TimGarr]

Hi @_austrian. You cancelled my flight today and @ExpediaHelp don’t seem to be able to help me (partly because they can’t get through to you). Perhaps you could help us both out please?

[Tim Garrood @TimGarr]

@_austrian @ExpediaHelp Done - thank you

[Tim Garrood @TimGarr]

@ExpediaHelp Now more than 2 1/4 hours in. Pretty sure that the agent has now gone home and you are just pulling my plonker. Do you not have a policy whereby your agents check back in with customers?

[Tim Garrood @TimGarr]

@expediahelp I have now been on hold with on of your agents for an hour and a quarter without them coming back to me - is this an elaborate prank at my expense? Have you all just gone to the pub?

[Tim Garrood @TimGarr]

Absolutely blown away by the passion and ingenuity of the next generation. Truly inspiring to see that the future is in good hands #papiawards2022 #sustainabilty #paconsulting