Tim Langley

Early stage technologist and entrepreneur. Co-founder @CANDDi

[Tim Langley @TimLangley]

@VirginTrains Dear Virgin - just FYI - it's been nearly a week and I've heard nothing back from you / your team (despite complying wth your requests)

[Tim Langley @TimLangley]

@RussellKMills @CANDDi yes 100% tracking ;-)
we can't identify everyone - typical B2B site is 0.8% and our target is 15-20%

[Tim Langley @TimLangley]

@VirginTrains * w = 2

[Tim Langley @TimLangley]

@VirginTrains 2/2 I'm not convinced a public debate is the best way to progress this

[Tim Langley @TimLangley]

@VirginTrains You've asked - I've heard. I dont think I have an obligation to remove (have left phone # on form & would love a call to discuss). (1 / w

[Tim Langley @TimLangley]

@VirginTrains 2/2 this is a pic of a station manager who refused to provide alternative contact details - how else to acknowedge him?

[Tim Langley @TimLangley]

@VirginTrains Hey HP happy to chat to the team but unsure why the picture should be removed. This is a business picture not personal (1/2

[Tim Langley @TimLangley]

@VirginTrains I have done - should they respond I will reconsider the post

[Tim Langley @TimLangley]

@VirginTrains Hey Virgin - is this a #UnitedAirlines moment? The member of staff refused to give me any contact details (hence little unprofessional

[Tim Langley @TimLangley]

@VirginTrains Sorry why should I remove this picture? Have submitted the complaint formally?

[Tim Langley @TimLangley]

Dear @UTCMediaCityUK - am bitterly disappinted by the way you treat your visitors - hope it's a one off

[Tim Langley @TimLangley]

Dear @VodafoneUK this picture sums up your customer service

[Tim Langley @TimLangley]

@VodafoneUKhelp your advisors cut off my phones for no good reason, they accept full responsibility but no-one cares about resolving

[Tim Langley @TimLangley]

@VodafoneUKhelp 2/2 wrong channel. As a phone company I assume you have my number

[Tim Langley @TimLangley]

@VodafoneUKhelp 1/2 yes please - I'd love someone who cares about helping resolve me issues reach out. Public Social Media prob wrong

[Tim Langley @TimLangley]

@VodafoneUKhelp hey ^LH do you exist or are you a bot? You've made identical reply to the same complaint - feels 'uncaring'

[Tim Langley @TimLangley]

Dear @VodafoneUKhelp thanks for calling me today - for a 21st century organised I struggle to see how not listening to clients helps at all

[Tim Langley @TimLangley]

@VodafoneUKhelp yes thank you - I am more concerned that no notice & no-one 'wanted' to help

[Tim Langley @TimLangley]

@VodafoneUKhelp I'll sure that the lack of reply means the social media team only deal in platitudes. Thanks for all the fish. T

[Tim Langley @TimLangley]

@VodafoneUKhelp bedsides platitudes can you? (Seriously would love a call from someone who can resolve this) *you should have my # :-p