Tim R

[XBOX @XBOX]

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Follow and RT with #BlueyXboxSweepstakes for a chance to win a custom @OfficialBlueyTV Xbox Series X & controller.

Ages 18+. Ends 12/13/23. Rules: https://t.co/o7jQCwIfzY

[Tim R @TimR95302331]

#BlueyXboxSweepstakes

[Tim R @TimR95302331]

Any updates at all? The last status checker said it would be fixed by 18:00 I guess you're not even bothering to update this now

[Tim R @TimR95302331]

@virginmedia Well the hold music was giving me a headache so I'm trying WhatsApp. I'm. It holding out much hope

[Tim R @TimR95302331]

@virginmedia day three with no broadband. Estimated fix time keeps rolling further. How about you waive the early cancellation fee and I'll go to a provider that works?

[Tim R @TimR95302331]

@virginmedia Currently on the third call to this number the first two hung up on me. This time I'm playing dept tennis. 40mins and still counting

[Tim R @TimR95302331]

@virginmedia Not yet. I think I'll have to ring it through as he struggled to even respond to the messages.

[Tim R @TimR95302331]

@virginmedia Managed to get through to an idiot on the chat. Absolutely useless but £18 to terminate early, I think I know which way I'm leaning.

[Tim R @TimR95302331]

Chat team are absolutely useless. I enquired about leaving and before I got any details he'd already cancelled it and arranged an equipment return parcel

[Tim R @TimR95302331]

@virginmedia Soooo... Is that a yes or no to the early cancellation fee waive?

[Tim R @TimR95302331]

@virginmedia I am aware of the service checker that's how I know the fix time keeps getting rolled back. Now it says damage to cables. By what and where? And why only virgin media cables if it's in the exchange?

[Tim R @TimR95302331]

@BevDavies5 @virginmedia Same here bev, just keep getting fobbed off and the fix time goes further and further everyone you check (when the checker works that is)

[Tim R @TimR95302331]

@virginmedia @ianlord1976 10am! Is this nationwide or specific to one region?

[Tim R @TimR95302331]

@virginmedia any update on when the broadband will be fixed, the status tracker on your site doesn't work

[Tim R @TimR95302331]

@virginmedia @johnmoggy So when will it be fixed? This has to be something pretty terminal to be down for two days. So you'd think by now you would know what's wrong and how long it'll take to fix. Extending the time by half an hour isn't very professional

[Tim R @TimR95302331]

@virginmedia No on here of you bothered to read you'd know

[Tim R @TimR95302331]

@virginmedia What's the latest guess as to when service will be resumed? Still going up in 30 min increments? Or have you finally admitted you don't know what's wrong and don't know how to fix it?

[Tim R @TimR95302331]

@virginmedia Funny, every other C's agent has been able to suggest a time, invented or not!

[Tim R @TimR95302331]

@virginmedia I didn't ask you to access my account details

[Tim R @TimR95302331]

@virginmedia When?

[Tim R @TimR95302331]

@virginmedia So the outage still hasn't been fixed despite the last update claiming a wildly accurate 19:06. What's the new update for the broadband that's been down for two days?