#ecommerce expectations. Today we received an order and by the time we got to packing it, we received a notification of chargeback from @Razorpay due to dispute raised by the customer of not receiving the goods. Makes me wonder whether customers think they rubbed a magic lamp 🤷♂️
Our Q3FY24 results are out!
PAT profitability in Q3; EBITDA margin rises to 5%.
➡ Profit after Tax turned positive to ₹12 Cr for Q3 FY24 vs a Loss after Tax of ₹196 Cr in Q3 FY23.
➡ Reported EBITDA increased by ₹183 Cr YoY to ₹109 Cr in Q3 FY24 vs. an EBITDA loss of ₹72 Cr in Q3 FY23.
➡ Revenue from services stood at ₹2,194 Cr in Q3 FY24, up 20% YoY from ₹1,822 Cr in Q3 FY23.
➡ Express Parcel shipments recorded a robust growth of 18% YoY, with shipment volume rising to 201 million in Q3 FY24 from 170 million in Q3 FY23.
➡ Part Truckload freight volumes grew 37% YoY to 354K tons in Q3 FY24 from 258K tons in Q3 FY23.
#TheAnswerIsDelhivery #Delhivery #Q3 #FY24 #Results
@delhivery we have stopped shipping through you as we are unable to understand on what basis you are deducting money from our wallet! None of it makes any logical sense! If you leave everything to automation and AI, we’re sorry that’s not going to resolve issues.
@delhivery overnight our shipping rates have been doubled and we cannot find any point of contact to resolve the issue. Totally automating systems isn’t the solution to customer service. Look forward to hearing from you’ll. unless a bot replies to this 🤷♂️
Wishing you all a very Happy Republic Day from all of us here at TinyTown
Grab your favourite diecast models from our website and enjoy free shipping for all purchases of ₹3000/- and above.
Use code :- 7KBGPBM7Y6MQ to avail the offer
#republicday#republicdayoffer#diecast
4+ years as a customer of @delhivery but after the #IPO your #customersecice has gone to the dogs. So I’m bidding you adieu. All the best making fools of loyal customers.#goodbye
Wrote to @delhivery about the damage in transit and got a long lecture from the #CustomerService about my bad packing. Teaching me how to do my job while not accepting their fault.
The problem when companies go all #IPO and forget the #fundamentals. I’m a 4+yr loyal customer