ClientAssist_TM

[ClientAssist_TM @TmClientas18669]

Hello, we’re very sorry for the confusion caused by these messages. Please follow back and send us a private message with your tracking number and postcode so we can investigate and provide clarity on your delivery.

[Iain Corby @IainCorby]

@RoyalMail you sent the message below yesterday at 1050am when no delivery attempt had been made yet then tried to deliver in the afternoon. I’ve had the same message today but presume it’s another error as the earlier text said it will be delivered between 11-3pm. System error

[ClientAssist_TM @TmClientas18669]

Hello, we’re very sorry to hear this and understand your concern. Please follow back and send us a private message with your tracking number and postcode so we can investigate and address this matter promptly.

[Craig @craig5201]

@RoyalMail I would like to make a complaint as your post man left a high value item out side which i did not request or allowed

[ClientAssist_TM @TmClientas18669]

@craig5201 Hello, we’re very sorry to hear this and understand your concern. Please follow back and send us a private message with your tracking number and postcode so we can investigate and address this matter promptly.

[ClientAssist_TM @TmClientas18669]

Hello kindly check your inbox I have reached you via a PM thank you.

[Peggy @gyeraldyne]

@RoyalMail I asked my parcel to be delivered to an address because I am not available but you have delivered it to the wrong address

[ClientAssist_TM @TmClientas18669]

Hello, we’re very sorry for the inconvenience. Please follow back and send us a private message with your tracking number and postcode so we can investigate and assist you promptly.

[Peggy @gyeraldyne]

@RoyalMail I asked my parcel to be delivered to an address because I am not available but you have delivered it to the wrong address

[ClientAssist_TM @TmClientas18669]

Hi,
Thank you for getting in touch. We’re very sorry to hear about the issue. To help us investigate further, could you please send us a direct message with your email address? We’ll do our best to resolve this for you as quickly as possible.

[craig @craig_strickers]

@RoyalMail Hi Folks. I have a delivery that’s been sent to the local Post Office. Unfortunately, the email and SMS have gone to the sender. I have ID and the missed delivery card, can I still collect it?

[ClientAssist_TM @TmClientas18669]

@craig_strickers Hi,
Thank you for getting in touch. We’re very sorry to hear about the issue. To help us investigate further, could you please send us a direct message with your email address? We’ll do our best to resolve this for you as quickly as possible.

[ClientAssist_TM @TmClientas18669]

Hello, we’re very sorry for the frustration caused. Please follow back and send us a private message with your tracking number and postcode so we can review the delivery and assist you promptly.
~RoyalMail TM.

[Ger Ireland @ireland_ger]

Absolutely disgusting service from @RoyalMail .
Changed my safe place for a tracked parcel needed today only to find it automatically changes the delivery date with no option to change back!Tried phoning but on hold for over 20 minutes.
Come on @RoyalMail get your act together

[ClientAssist_TM @TmClientas18669]

Hello, we’re sorry to hear this and understand your concern. Please send us a private message with your postcode and full details so we can investigate this further and assist you.

[Saj @sajshiuly]

@RoyalMail “ I DID NOT RECEIVE MY PACKAGE”Hi good morning I have raised a complaint of this tracking item HK251412346GB with royal mail customer service and after a week I have received response saying it was delivered yes proof showing it’s delivered but it wasn’t my address

[ClientAssist_TM @TmClientas18669]

Hello, we’re sorry to hear about this and understand your concern. Please send us a private message with the tracking number and postcode so we can investigate the delivery and assist you further.

[SadieTrent_92 @sadietrent_92]

So apparently @RoyalMail are going to cost me £65 because they allegedly delivered a @bt_uk parcel which I don’t have and BT won’t do anything about it because there’s a picture which isn’t my door or anyone in my household. Great customer service there… I’m not paying it

[ClientAssist_TM @TmClientas18669]

Hello, we’re sorry for the delay with your item. Please send us a private message with your tracking number and postcode so we can check the status and confirm the payment details for you.

[Joseph Buchanan @JosephQBuchanan]

@RoyalMail I've been tracking my package that was picked up 10 days ago and has not moved from Lichfield CSP, and have payed the custom and the sender fee, All I would like to know when It will move and if I've paid enough. Can you help me?

[ClientAssist_TM @TmClientas18669]

Hello, we’re sorry for the delay and the difficulty getting through. Please send us a private message with the tracking number and postcode so we can check this urgently and provide an update.

[Gavin Wilson 📺🎥 🎧 🎤📻♿ @GavinWilsonTalk]

@RoyalMail OK, so said parcel was dispatchef to Newcastle West DO at 9.58am this morning and should have been delivered by 1pm today (as per service paid for) and it STILL has not arrived as of 18.28.

Husband been on phone 1.5 hours and now recorded msg-lines close at 6.30pm 😡

[ClientAssist_TM @TmClientas18669]

Hello, we’re very sorry for the inconvenience. Please send us a private message with your tracking number and postcode so we can investigate what happened and assist you further.

[♡ Lilith ♡ @lilithitisnot]

Has the @RoyalMail EVER knocked on somebodies door or rang their bell before rescheduling??? You can’t lie to my face that I wasn’t home???

[ClientAssist_TM @TmClientas18669]

Hello, we’re sorry for the frustration caused by the delivery notifications. Please send us a private message with your tracking number and postcode so we can check the status and provide an update.

[Val Booth @ValBooth]

Here we go again! What is the actual point #RoyalMail of sending out a delivery notification which is basically all day! 🤬

[ClientAssist_TM @TmClientas18669]

@WillMac Hello, we’re sorry for the difficulty you’ve experienced and understand your frustration. Please send us a private message with your complaint reference and postcode so we can review it and assist you directly.
~RoyalMail TM.

[ClientAssist_TM @TmClientas18669]

Hello, we’re sorry for the inconvenience caused. We understand how frustrating this must be. If you’re able to share the postcode of the postbox location via private message, we can check the status and provide an update.
~RoyalMail Customer Care

[ClientAssist_TM @TmClientas18669]

Hello, we’re sorry for the delay and the lack of response. Please follow back and DM us your postcode and any item details so we can check this for you.

[Joanne Roberts @joan1robe]

@RoyalMail Any chance of an answer to my message? I’ve been waiting a week for a second class letter ? Is this normal?

[ClientAssist_TM @TmClientas18669]

Hello, we’re sorry for the delay and understand how important timely delivery is. Please follow back and DM us your tracking numbers and postcode so we can investigate and assist you further.

[Claire Hemens @PrimaniGirl]

@RoyalMail Mothers Day cards arriving 3 days late is not acceptable

[ClientAssist_TM @TmClientas18669]

Hello, thanks for your question. Please follow back and DM us your travel details so we can explain the best way to book a multi‑city itinerary or assist you directly.

[ClientAssist_TM @TmClientas18669]

Hello, we’re sorry for the delay with one of your items. Please follow back and DM us the tracking number and postcode so we can investigate what happened and provide an explanation.

[Alison Beech @alisonbeech]

4 cards all posted at the same post box, on the same day, and going to the same address, all affixed with first class stamps. Three arrive Saturday 14 March, but the fourth arrives Tuesday 17 March. Why @RoyalMail ???