@ExcessBaggageCo@STN_Airport Here you are again taking no responsibility for something that happened at your airport. And you’re unwilling to help. Your customer service is non existent
@STN_Airport it’s impossible to get through to Stanstead Airport to report lost luggage. I’ve now waited 3 days with no response to an email and no one picking up the phone. Awful service
@ExcessBaggageCo@STN_Airport The airline says to contact you and yet there is still no help on your part. Ridiculous customer service. You take no responsibility and the only form of communication on your part is for someone to complain on twitter. Sort it out.
@ExcessBaggageCo@STN_Airport No one has replied to my email or picked up the phone. This is not good enough. I’ve accidentally picked up someone’s luggage identical to mine and they probably have mine and yet there’s no way to communicate this
@STN_Airport@ExcessBaggageCo I’ve already done that and still there is no reply. It’s truly bad service to not act quickly when all your possessions are lost