Tom Kirk

[Tom Kirk @TomKirk_]

@British_Airways stuck in Bergerac airport with no food or water. 10:45am flight cancelled last minute to LCY - put on the 16:45 to Stansted, which is currently 3 hours delayed. This is after being moved here because my Bordeaux flight was cancelled. What are you going to do?

[Tom Kirk @TomKirk_]

@westelm terrible experience ordering from you and your customer experience. Who can I raise this further with? Not order again from your until this is resolved

[Tom Kirk @TomKirk_]

@giffgaff Hi there, I have just DM’d. please can you confirm receipt?

[Tom Kirk @TomKirk_]

@giffgaff hi there. I urgently need support to get proof of barring and proof of usage for a stolen phone claim. I’m not getting any reply via your support team, as they need to contact my insurance directly. Please can you help? What number can I call?

[Tom Kirk @TomKirk_]

@British_Airways Thanks, I’ve just sent a message

[Tom Kirk @TomKirk_]

@British_Airways hi there. I’m getting an error message when trying to pre-book seats on a flight with an infant. It’s saying choice is available, but says ‘infants cannot be seated together’ when I choose a complete empty row (we only have one infant flying, with 3 adults.)

[Tom Kirk @TomKirk_]

@cz_nl hi there, I need to cancel my health insurance as I have left the Netherlands. Please can you let me know what you need?

[Tom Kirk @TomKirk_]

@British_Airways Hi there, I'm travelling with my 4 month old later this month - can he sit on my lap in exit row seats, or are they restricted?

[Tom Kirk @TomKirk_]

@NespressoUK Hi there, i've ordered coffee pods directly from you but only half the order arrived, whilst showing that the order has been completed on your website? Please can you support in sending the remaining order out? Thanks

[Tom Kirk @TomKirk_]

@British_Airways Hi there, I'm unable to pay and book seats for a booked flight with you, it says contact customer service. Can you help if i give you the booking reference?

[Tom Kirk @TomKirk_]

@SerpsSwimClub hi there, is there a date planned when you’ll accept new members?

[Tom Kirk @TomKirk_]

@SeeMorzine Hi there - is there a date for the planned re-opening?

[Tom Kirk @TomKirk_]

@JugglingSarah Thanks for coming back to me Sarah - hopefully the Super Morzine closure was a one-off for the day?! Good luck with the snow whilst you're there - great morning coffee view.

[Tom Kirk @TomKirk_]

@JugglingSarah Hi Sarah - I hope you don't mind the random reach out, like many I've been manically checking snow updates for Morzine! Have you heard any talk on when the slopes will re-open there, aside from Avoriaz? Hoping you get a good days skiing today. Cheers

[Tom Kirk @TomKirk_]

@British_Airways I’m trying to change an outbound flight date - I can select new flight options but then it keeps then saying ‘fare not available’, when I try to confirm. It’s doing it for every flight option that day, even when the price varies. Can you help please?

[Tom Kirk @TomKirk_]

@NOWHelpTeam is your internet down in London?

[Tom Kirk @TomKirk_]

@RideLondon have all emails gone out yet? Friends have got their wave and start times, but I haven’t received anything yet?

[Tom Kirk @TomKirk_]

@gregorywitek Do you have any knowledge as to when we should hear more about these proposals? Have you got any prediction on what you think will happen? Thanks

[Tom Kirk @TomKirk_]

@DHLParcelUK I’ve DM’d you and no further news? I’m still waiting for both an apparent email when you’ll give me my 1 hour slot, and for the delivery driver to arrive (when they said they’d come yesterday)?

[Tom Kirk @TomKirk_]

@DHLParcelUK hi there - I’m waiting for 2 parcels to be collected today but haven’t received any email with my hour time slot? Can you help?