Tom M

[Tom M @TomM78009237]

Terrible service at the Sunvalley restaurant over a week ago and filled out detailed information on the survey after lackluster response from manager on duty. Does anyone in the organization even care?
@bjsrestaurants

[Tom M @TomM78009237]

@askjcp I have called 3 times today asking for clarification on a credit card issue. I have been hung up on twice, once after I asked to speak to a manager. My phone calls have added up to 90 minutes. I actually am on a call with being put on hold again for 10 minutes and count

[Tom M @TomM78009237]

@Macys You keep canceling orders stating the item is out of stock, yet it is still able to be ordered but at a much higher price now. Is that ethical?

[Tom M @TomM78009237]

@AmazonHelp Amazon lies.

[Tom M @TomM78009237]

@AmazonHelp Still no progress. Now the group is not even responding to the emails I have sent the last few days, eleven though I was instructed to communicate through that channel.
Perhaps you should change your X name to @AmazonNOHelp since that reflects your service

[Tom M @TomM78009237]

@teamAmazonteam I just got a phone call from someone at Amazon who is pushing me to submit a request for refund and sent me a link to download a program to initiate a request for compensation. Doesn't anyone want to help me get the item.

[Tom M @TomM78009237]

@AmazonHelp Amazon is not truthful. I have 2 emails where they were not honest. Efforts to resolve the issue are not happening. They keep asking you to send messages which they don't read, only replying using packaged answers.
Terrible service

[Tom M @TomM78009237]

@Walmart Terrible service. Customer Relations is useless. Had to make 10 calls today and still no resolution. If you ask for a manager call seems to get disconnected. Problem stems from an error Walmart made but expects the customer to fix it?

[Tom M @TomM78009237]

@walmarthelp Customer Relations is a joke. Have had to make 10 calls today and when you ask for a manager the call seems to disconnect. One person referred me to Ethics and Compliance hotline? Issue has been going on 2 weeks with no end in sight. Shame on you!

[Tom M @TomM78009237]

@Macys I ordered something 4/4 and it had expected ship date of 4/8. When I check on the app today see it is on backorder. Called useless customer service and they have no information. I actually placed an order now for in-store pickup which took although Cust Serv says none.

[Tom M @TomM78009237]

@cvspharmacy Terrible Customer Service in your Corporate Call Center. Do not live up to their Service Level Agreements and when you push back they make it like it's your problem, not theirs

[Tom M @TomM78009237]

@AmazonHelp Another package delayed. Customer service on the phone is useless. Speak to a supervisor but they are no help and tell you they are the highest you can go. Why pay for prime if they don't deliver a promised. 2nd time in 4 weeks.
Who can I reach out to to escalate

[Tom M @TomM78009237]

@ATT who do you have to talk to to get the landline of a 92 year old repaired without having to wait a week? Told landline repairs are not a priority

[Tom M @TomM78009237]

@Macys Is it just me or do you have the worst customer service? Numerous emails and messages and they expect the customer to do all the work

[Tom M @TomM78009237]

@Macys As usual Terrible customer service. You cancel an order even though it is available but I cannot reorder because your credit card system is down. I am told to call back in a few hours

[Tom M @TomM78009237]

@Macys Ordered on https://t.co/SKiMNIL1Lh on Friday and order was cancelled on Sunday. 4 emails sent with the same canned answer and 40 minutes wasted on the phone. Again TERRIBLE customer service. And your CEO brags on GMA Fri about what great shape the stores are in with stock

[Tom M @TomM78009237]

@ChilisSupport I had a bad experience 2 weeks ago at San Bruno. Manager said I would get a refund. Got my statement in and NO refund. Tried calling and gave up after being put on hold for 25 minutes. When I try to call back no one answers. What do I have to do to get MY refund?

[Tom M @TomM78009237]

@ChilisSupport I already filled that out when I got a survey by text. Maybe you can answer why the manager at the restaurant would not provide the name of the area/district manager when I asked for it.

[Tom M @TomM78009237]

@ChilisSupport Terrible experience at the San Bruno restaurant. Curbside order not ready and it took a phone call and 30 minutes to get cold food. Waited another 10 minutes to see a manager you demand a refund. Curious that they will not let you have the name of the dist. mgr.

[Tom M @TomM78009237]

@Macys I got a stale box of candy last week and this is what was sent to replace it. And I paid for it!