Tom

Live to learn!

[Tom @TomUKCloud]

@MerrittBaer I think that’s where they put the bugging device……

[Tom @TomUKCloud]

@iammoshow This is Leksa who causes no end of problems when teaching AI courses!

[Tom @TomUKCloud]

@ric__harvey I voted no only because these sorts of projects will be even more viable when done at the community level rather than the individual. Also this is not a very inclusive offer for those closer to the poverty line.

[Tom @TomUKCloud]

@ric__harvey @AmazonHelp I’d be more worried as they know your car is about to breakdown!

[Tom @TomUKCloud]

@virginmedia No resolution was offered. No one takes ownership, no one wants to dive deep and the company is not customer obsessed.

[Tom @TomUKCloud]

@virginmedia Yesterday I was marked non-serv by VM as impossible to have fibre installed. Today... they are installing it for a neighbour! And turned up with 6 vans!! Any explanation VM?

[Tom @TomUKCloud]

@virginmedia Yes, and was asked to explain from the start yet again. Not interested in actually fixing the problem. Oh well... what did I expect.

[Tom @TomUKCloud]

@virginmedia Sent text and then was forced through pointless time wasting chat with someone who knew nothing and helped not at all. Now being asked to start at the beginning again. PR just for visibility or do you really want to help.

[Tom @TomUKCloud]

@virginmedia Would you like to speak with me directly? There was so much conflicting information that turned into lies. Which I can back up. Just share contact details and I’ll call....

[Tom @TomUKCloud]

@virginmedia Sssh! “Look there’s a customer with a problem... if we’re really really quiet hopefully he’ll go away...”

[Tom @TomUKCloud]

@virginmedia I spoke with the engineers installing for my neighbour and they could not understand why VM had marked me non-serv! They said it would be easy to connect me....

[Tom @TomUKCloud]

@virginmedia Yes.

[Tom @TomUKCloud]

@virginmedia I’d rather not waste my time anymore, account now closed and I will never again buy any virgin product.

[Tom @TomUKCloud]

@virginmedia Is the joke on me? Nearly three months without internet. Lyrics on VM hold music today... “i bet you can’t believe it!” I bet you I can!!! Absolutely the worlds worst customer service.

[Tom @TomUKCloud]

@virginmedia No, just you folks tell the whole truth would be a good start!

[Tom @TomUKCloud]

And the followup track is now “what are you waiting for.... blame it on me!!” Must be a wind up. Come on VM all you have to do is contact me... dont be shy!

[Tom @TomUKCloud]

@MerrittBaer Hey peanut! Are they clean? ;)

[Tom @TomUKCloud]

I was given a date, but your team did not turn up yet again! Caught your customer services in a lie as well... it keeps not getting better!

[Virgin Media ❤️ @virginmedia]

@TomUKCloud Okay, have you been given a date for an install yet? ^MF

[Virgin Media ❤️ @virginmedia]

@LaurakBuzz @AdderLokk HI Jackie, I am sorry to hear about the issues with the speed, is there anything showing on the service status page? ^CW

[Tom @TomUKCloud]

@virginmedia Received phone call yesterday to say before then end of June.... clocks-a-ticking!

[Tom @TomUKCloud]

@virginmedia Raising the bar for the Worlds Worst customer service. It’s only been 6 weeks waiting for any response to my order. Dropped calls, unable to register account, routing calls to teams that can’t help, repeat, repeat... Very good at setting up my direct debit though!