Tom Hicks

U.S Soccer Federation ⚽️🇺🇸

[Tom Hicks @Tom_Hicks_1]

@astoundconnects No Internet for the 7th consecutive month in a row with @astoundconnects 👏🏻👏🏻 let me guess, you have technician working on it with no further update?

[Tom Hicks @Tom_Hicks_1]

@astoundconnects Second outage within a week from @astoundconnects in the Chicago area. Not sure what is worse, the internet service or customer service…

[Tom Hicks @Tom_Hicks_1]

@astoundconnects Any update? The automated system said back in action at 3.30pm. That has been and gone, then it said 6pm, been and gone, now saying 7.30pm…. Thanks

[Tom Hicks @Tom_Hicks_1]

@astoundconnects Thanks Nadia - appreciate the update

[Tom Hicks @Tom_Hicks_1]

@astoundconnects Any update at all on this? Please stop asking people to DM you guys so you can remove the negative comments on these channels. Customers should be aware you guys have no plan or idea what is going on, no updates and that this happens month on month in Chicago area!

[Tom Hicks @Tom_Hicks_1]

@astoundconnects This was the same message we recieved at 4pm yesterday. So you are no further forward in resolving the issue and have no other update?

[Tom Hicks @Tom_Hicks_1]

@astoundconnects How exactly do you help? You ask us to go to private messaging so other customers don’t see the fact these ‘outages’ happen every month. 6 months we have been customers and 6 months we have had an outage each month. Roll on November….

[Tom Hicks @Tom_Hicks_1]

@astoundconnects Why is there still no internet in Chicago area and no update after 6 hours?

[Tom Hicks @Tom_Hicks_1]

As per my previous messages to your company, this is now month 6 of 6 where the internet has dropped for 5+ hours or more month on month

[Tom Hicks @Tom_Hicks_1]

@astoundconnects still no internet after 6 hours and no update from your team. Let me guess, you want a private chat or DM? Take ownership of the issues and give customers updates. This is disgraceful customer service.

[Tom Hicks @Tom_Hicks_1]

@abby_world @astoundconnects They want you to DM so they can tell you crews are working to fix it and have no idea when it will be fixed. No resolution, this has happened every month for 6 months so far in Rogers Park area! Awful

[Tom Hicks @Tom_Hicks_1]

@JulieCaptain @astoundconnects They want you to DM so they can tell you crews are working to fix it and have no idea when it will be fixed. No resolution, this has happened every month for 6 months so far in Rogers Park area! Awful

[Tom Hicks @Tom_Hicks_1]

This is the worst company for internet in Chicago. Every single month they have an outage. Every single month they have zero solutions. The customer service is appalling.

[Tom Hicks @Tom_Hicks_1]

@astoundconnects no service in Chicago and no customer service replying!

[Tom Hicks @Tom_Hicks_1]

@astoundconnects Confirmed outage with no reply still?

[Tom Hicks @Tom_Hicks_1]

@astoundconnects No internet service in Rogers Park area and no reply from customer service…

[Tom Hicks @Tom_Hicks_1]

@RCNconnects Internet down in Rogers Park, Chicago. Been like this for 3 weeks now. Ridiculous

[Tom Hicks @Tom_Hicks_1]

@ReadingFC @STARReading @RFCAcademy Club Captain, Record Appearance holder and only winning captain in the clubs history at Wembley… surely this deserves a statue? #MartinHicks #ReadingFC #TheRoyals

[Match of the Day @BBCMOTD]

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