Tom's of Maine

Doing good, for real. You’ll see that focus in our products, our policies, and our partnerships. Certified B Corporation.

[Tom's of Maine @TomsofMaine]

@xer199582 We’re sorry to hear the new flavor wasn’t a fit for you. We appreciate you taking the time to share your feedback with us. Please give us a call at 1-800-468-6502, Monday–Friday from 9:00 a.m.–5:30 p.m. ET, so we can learn more and see how we can help. 💚

[Tom's of Maine @TomsofMaine]

Don't let the wicked-color scare you👻

Activated Charcoal toothpaste is specially crafted to be safe & gentle on your enamel for everyday use, fights cavities, provides a gentle whitening, and is made with naturally-derived ingredients. Learn more here: https://t.co/85lcqqx7Yv

[Tom's of Maine @TomsofMaine]

@RGibsongirl We’re sorry to hear the new flavor wasn’t a fit for you. We appreciate you taking the time to share your feedback with us. We will let our quality team know about this.

[Tom's of Maine @TomsofMaine]

@JabokFontri Hi there, Alex here! We’re sorry to hear the updated formula and taste haven’t been a good fit for you. We understand how frustrating it can be when a product you’ve used for years feels different. Your comments have been shared with our team, and we appreciate you speaking up.

[Tom's of Maine @TomsofMaine]

@M4RYL4ND We're sorry you didn't receive our DM, this could be due to your account settings. Our toothpastes are manufactured adhering to thorough quality & safety standards to ensure that our products are safe & effective. We continuously monitor product safety & ingredient information.

[Tom's of Maine @TomsofMaine]

@M4RYL4ND Hi there, Alex here. We've sent you a DM to best assist you with your question.

[Tom's of Maine @TomsofMaine]

@BaekhoVanilla Hey there, it's Brittany. We are very sorry to hear about your experience with our new paste. We value your loyalty with Tom's and want to make this right. Please call us at [phone] 9am to 5:30pm est so we can better assist you.

[Tom's of Maine @TomsofMaine]

@fibonacci_farms Hi, Tyler here. Our toothpastes are safe, with any potential trace levels deemed acceptable by external regulatory bodies. These naturally occurring elements are controlled through strict specifications. We continuously monitor product safety & ingredient information.

[Tom's of Maine @TomsofMaine]

@WriteAheadLog Hi there, Tayler here! We're sorry to hear you aren't liking the flavor update. We appreciate you reaching out, and we'll be sure to share your feedback with our team. 🫶

[Tom's of Maine @TomsofMaine]

@fbintx Thanks for being such a loyal user and we're sorry to hear the new flavor missed the mark for you. We've shared your feedback with our team. In the meantime, we hope you'll give another one of our toothpastes a try!

[Tom's of Maine @TomsofMaine]

@JillyRappaport Hi Jilly, Emily here. We're sorry to hear about this and would like to learn more. Please send us a DM so we can speak with you directly and see how we can help. 💚

[Tom's of Maine @TomsofMaine]

@0xKot40 Hi there, Emily here. We're sorry to hear our new formula missed the mark. Please send us a DM so that we can learn more about your experience and make it right! 💚

[Tom's of Maine @TomsofMaine]

@JillyRappaport We're sorry to hear about your experience with our Simply White toothpaste. Tom's has been an independent subsidiary of Colgate Palmolive since 2006, and we're still doing business the same as the last 50 years. Please send us a DM so we can learn more and make this right.

[Tom's of Maine @TomsofMaine]

@Moldybread86402 Hi there, Alex here! Thank you for sharing your feedback with us. We’re sorry to hear the new formula hasn’t been a good fit. We’re always working to improve our products and have shared your thoughts with our team. Please send us a DM so we can learn more and better assist you.

[Tom's of Maine @TomsofMaine]

@meg_p64273 Hi there, Alex here! Thank you for sharing your feedback with us. We’re sorry to hear the new formula hasn’t been a good fit. We’re always working to improve our products and have shared your thoughts with our team. Please send us a DM so we can learn more and better assist you.

[Tom's of Maine @TomsofMaine]

@_AlbieCoco @_AlbieCoco we’re sorry to hear that and would like to help. Please DM us your phone/email so we can speak directly. Thanks.

[Tom's of Maine @TomsofMaine]

@TheGasLamper Hi, Maria here. We apologize for your frustration. To maintain accessible prices, we decreased the size of our packaging to offset higher manufacturing costs. We appreciate your feedback regarding the flavor change. Please know your comments will be shared directly with our team.

[Tom's of Maine @TomsofMaine]

@COgirl0929 Hey there, it's Brittany. We are sorry to hear you are not a fan of that flavor. We be sure to share your feedback with our team as we value your opinion. Keep in mind we have a wide variety of pastes that might be a better fit for you!

[Tom's of Maine @TomsofMaine]

@ChrisM507715599 While we cannot comment on the specific video mentioned, we can assure you that Tom’s of Maine has a comprehensive, ongoing safety monitoring program. Including vigilant oversight of all ingredients, continuous review of scientific literature, and adherence to regulatory updates.

[Tom's of Maine @TomsofMaine]

@compuflash While we can’t comment on results from an at-home lead test, our toothpastes are safe, with exposure from any potential trace levels much less than from sources like food, and levels controlled through strict ingredient specifications deemed acceptable by the FDA.

[Tom's of Maine @TomsofMaine]

Which toothpaste tube quote sticks with you?

💚Antiplaque & Whitening's: "Do a little good today."
🤩PureActiv Fresh & Bright's: "A fresh outlook."
🌎Luminous White's: "Beautiful smile. Beautiful planet."

[Tom's of Maine @TomsofMaine]

@compuflash While we can’t comment on results from an at-home lead test, our toothpastes are safe, with exposure from any potential trace levels much less than from sources like food, and levels controlled through strict ingredient specifications deemed acceptable by the FDA.