@elmelegey Agreed. I also think not enough attention is paid to skills acquisition, performance and profitability. How fast can we get someone to perform on par with their peers? What does performance need to be for us to be profitable on this role and when is our break-even point?
If no one owns your employee onboard process from end to end we all fail. Someone has to step up to ensure we curate the right experience for new hires to thrive. #HR#SHRM
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Delegating tasks is a good start but it’s not the end. The goal is to be able to delegate decisions. This empowers your team to think on their own and bring solutions instead of just problems.
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Last week I shared a free tool I’ve been working on for the last few months. I checked the results today and was shocked.
We had our first 8 companies take the Leadership Clarity Assessment and so far, none of them have scored higher than 60% clarity.
The average score is actually less than 40%.
That means on average managers at these companies are guessing on what success looks like > 60% of the time.
That’s a major problem.
That’s costly.
That’s unacceptable.
Organizations where people feel seen and heard by their leaders are 38.7% more profitable.
But here’s the problem…
Your best individual contributor just got promoted to manager. That might be the exact moment your team starts to struggle.
Not because they got worse at the work — but because nobody taught them how to lead people.
So trust quietly erodes, and what Chris Rollins calls “invisible friction” starts to build: the person who stops speaking up, the meeting where everyone nods but no one agrees, the hard conversation everyone avoids.
On this week’s episode of Leading Through Growth, Chris and I unpack how that friction forms — and how leaders rebuild trust one small, human moment at a time.
The full episode is out on all platforms now.
Let me know in the comments, have you ever felt invisible friction at work?