Vandana Tools

[Vandana Tools @ToolsVandana]

You can post this as a follow-up on X:

This is a follow-up regarding my previously raised issue.

I received an email from the Service Centre and replied to them promptly with the required details. However, after my reply, I have not received any further response or update from anyone.

The issue is still unresolved. I request the concerned authorities to kindly look into the matter and provide a proper response and resolution at the earliest.

I hope my concern will be addressed this time. @toolsvandana
@mahindra
@mahindrarise
@Anand Mahindra
#XUV700
#TharRox

[Vandana Tools @ToolsVandana]

@Mahindra_Auto @MahindraRise Two Mahindra vehicles — XUV700 (38,000 km) & Thar ROXX (30,000 km). Within ~10 months, both faced AC vent clip breakage. We approached the service centre, but were told it’s NOT covered under warranty. Is this the quality & durability customers should expect? #XUV700 #TharROXX #Mahindra

[Vandana Tools @ToolsVandana]

A Question About Quality, Durability & Warranty – Mahindra XUV700 & Thar ROXX

I want to clarify one important point before raising this concern.

In my XUV700, the rear AC vent was damaged due to my own mistake, and I have no issue accepting responsibility for that. I paid for its replacement myself.

However, the concern is about another AC vent clip/component that was not damaged due to any accident, misuse or intentional force. If such a component breaks because of its material quality or durability, should it simply be treated as a non-warranty item?

My friend and I own:

• XUV700 – 38,000 km
• Thar ROXX – 30,000 km

Both vehicles have experienced an AC vent clip-related issue within around 10 months.

We approached the Service Centre and were informed that the AC vent clip is not covered under warranty.

I completely understand that warranty should not cover damage caused by customer misuse. But my question is:

What happens when a component fails without any misuse and the failure may be related to material quality or durability?

Could there be a possibility that repeated complaints about this component have led to it being excluded from warranty coverage?

I am not making an allegation. I am asking for clarity and transparency from Mahindra.

If there is no quality issue, I would appreciate an explanation of why such a component can fail within a relatively short period.

Customers deserve not only a replacement, but also confidence in the quality and durability of the components they are paying for.

@Mahindra Auto @Mahindra Rise

#Mahindra #XUV700 #TharROXX #AutomotiveQuality #ProductQuality #QualityControl #CustomerExperience #Warranty #Engineering

[Vandana Tools @ToolsVandana]

https://t.co/srwW75dmoY

[Vandana Tools @ToolsVandana]

@TPCGlobeCares we are very much unhappy with service of Professional courier service. We will not recommend your courier service to anyone in our network.