Sameer Allidina

[Sameer Allidina @TotalInferno]

@PassportCan @itangho Hi - I tried this the other day at the Edmonton passport office, and was told that I have to initiate the transfer via the phone number (which I cannot reach). Has this process changed?

[Sameer Allidina @TotalInferno]

@ceciliaaraneda @PassportCan @ParL Thanks Cecelia, I have three weeks but trying to be proactive because I don't know how to reach them :(

[Sameer Allidina @TotalInferno]

@PassportCan like others, I applied for a passport at Service Canada, the estimated time has passed, and I am not confident I will receive my passport in time. I would like to get it transferred to a local office, but I can't do so without reaching you by phone (1/2)

[Sameer Allidina @TotalInferno]

@SamsungCanada Sure I will do that but since I can't place the order (or any other for that matter), I don't have a confirmation number.

[Sameer Allidina @TotalInferno]

@SamsungCanada fellas, I need help. For two years in a row, I have been unable to make a purchase a phone on your website. When I email or call in, I get passed from one department to another, or I get a generic "we were unable to process your payment" response.

[Sameer Allidina @TotalInferno]

@kylesayers57 @SamsungCanada I can relate, but unfortunately sometimes the promo offers are only available online :( That, and the nearest store to me is across the city (well technically in another city).

[Sameer Allidina @TotalInferno]

@SamsungCanada Hi still need help, I did send a direct message, but did not receive a response. Separately, someone has been in touch with me via email, but the best answer he was able to give me was to "try another address". Really disappointed that no one is willing or able to escalate.

[Sameer Allidina @TotalInferno]

@SamsungCanada Sure I will do that -- fwiw, I did send a direct message before reaching out here, I will reopen that conversation.

[Sameer Allidina @TotalInferno]

@SamsungCanada I have checked with the credit card company, they tell me the payment was approved...

[Sameer Allidina @TotalInferno]

@SamsungCanada Hi, while I appreciate the generic response, you may not have read my message: I have done the live chat on your website, they say the cannot help and to call in. When I call in, they tell me they tell me they are "unable to process payment".

[Sameer Allidina @TotalInferno]

I have already called in twice, but they are unwilling or unable to help -> "sorry we cannot process your payment". No further details.

[Sameer Allidina @TotalInferno]

fwiw, I think Samsung cannot process orders from the city I live in because it has a space in it. I have had someone with a different name, different address (but same city), and different payment method get the same error.