TC

I want to believe.
20+ years in IT support.

[TC @Tou_Chien]

Apparently if something has a plug, it’s IT’s problem.

TV. Fridge. Coffee machine.

[TC @Tou_Chien]

When you’re working on something critical with a deadline, start the backup plan at the same time, in case the main task fails or falls short.

Like starting the escalation while you’re still fixing a critical server. Waiting until you’ve failed only adds downtime.

[TC @Tou_Chien]

Grok translation still isn’t there if it can even get the year wrong.

[TC @Tou_Chien]

@kunchenguid Censorship. People based in sanctioned countries will not have access, apart from the Chinese ones I guess. Also, if I want to train models on proprietary materials, some models do not allow that due to copyright.

[TC @Tou_Chien]

@FrancisPSantora I don’t think a lack of money is the problem since the carry trade has hurt their economy.

[TC @Tou_Chien]

Also, if you don't know, just ask.

The appropriate person, of course.

[TC @Tou_Chien]

Be honest when you don’t know something.

But that doesn’t mean you can’t do anything about it.

[TC @Tou_Chien]

Be honest when you don’t know something.

But that doesn’t mean you can’t do anything about it.

[TC @Tou_Chien]

When you are the error

User: Hey, we have a problem with…

Me: One moment, let me have a look…
Realizes I was causing it.

Me: Should be fixed now.

User: That was quick, thanks!

Perfect CSAT

[TC @Tou_Chien]

Before you touch production:
Backup first.

Even a screenshot is better than nothing.

[TC @Tou_Chien]

Ever done something

then realized you shouldn’t have

and there’s no backup?

Don't get casual with prod

[TC @Tou_Chien]

Your ability to handle problems you've never seen before matters.

Not everything can be escalated.

[TC @Tou_Chien]

There’s this phenomenon in IT where, when someone brings a problem to you or when you leave the problem as it is long enough, it fixes itself. Magic.

[TC @Tou_Chien]

Sometime in the late 1990s

Downloading something for half a day

It was almost done

Phone rings

Someone picks it up

😱😱😱

[TC @Tou_Chien]

Useful primer on fixing Windows boot problems
https://t.co/gSdr6JLfh2

Startup Repair remains the best first step for non-hardware related ones.

[TC @Tou_Chien]

Pro tip:
Make a Hail Mary button for when someone lurches from behind.

[TC @Tou_Chien]

@jiratickets No ticket, no work

[TC @Tou_Chien]

Me: just doing a normal task on a Windows computer

Windows: randomly opens black console for less than a second then disappears

Me: 😑

[TC @Tou_Chien]

In other words, defer non-critical Windows updates for as long as possible, especially on production systems and your main computer, in case the updates are broken.

[TC @Tou_Chien]

Sometimes I miss the old Akihabara. Pictures taken in 2011.

[TC @Tou_Chien]

The more you fix the same problem, the faster you get at diagnosing the next one. Solve enough different problems and you start connecting the dots and become a better problem solver.