@BlackGlobalInfo We’re sorry for the long wait and frustrating experience. We want to check your account and help resolve this service issue right away. Please send us a private message now so we can get everything sorted out for you.
@RoadScholar19 We hear you clearly, and this is absolutely not the experience we want you to have. We take these matters very seriously and want to review your account details immediately to get you the exact plan you asked for and investigate what happened during your recent interactions.
@Mobert26 Hi there! Please accept our sincere apologies for the service issues you have been experiencing. We have just sent you a direct message to provide further assistance with your account, and we look forward to connecting with you there.
@GewelleeO Hi there! We’re so sorry to see you’ve had this experience, that is definitely not the standard we aim for! We want to get this sorted for you right away. Please check your DMs.
@justbriton Hi there! I'm really sorry to hear that you haven't received a response to your unlocking request yet. Don't worry, I can certainly help get this sorted out for you. Please check your inbox, as I'm sending you a private message now.
@JoannaSmo Hi there! We’re so sorry to see you’ve had this experience, that is definitely not the standard we aim for! We want to get this sorted for you right away. Could you please send us DM?
@JoannaSmo Thank you for doing business with us. We would like to check what is going on with your phone please send us a DM or write to us on any of our Social Media platforms, we'll be happy to help you.
@justcuzicancan Hi there! We’re so sorry to see you’ve had this experience, that is definitely not the standard we aim for! We want to get this sorted for you right away. Could you please send us a DM?
@TimCary Overcharges are never a welcome surprise, and we want to make this right. I’ve just slid into your DMs to gather a few details and get this squared away for you safely. Let's take a look. 🔍 -Ryan M
@VeganCatBounce Hi there! Thanks for your mention. We're sorry for the issues and confusion this has caused you. Please send a direct message for further assistance.
@Ogk1052395 Hello! Thank you for bringing this to our attention. We hope you are enjoying an excellent trip. To provide you with further assistance regarding unlocking your device, we will contact you via private message, please keep an eye on your private messages.
@vantice I have our system open on my screen right now—let’s track down that card code and get your service turned right back on immediately. Pop into our DMs right now, and I will personally track down that airtime card and get you reconnected without any more delays.-Joel Y
@vantice Tracfone and SafeLink do share the same network, so it sounds like the system accidentally misrouted your airtime card or hit a glitch during processing. -Joel Y
@vantice Thanks for bringing this to our attention! Having your phone suddenly stop working after you just paid for time is incredibly frustrating, but I am stepping in right now to get you reconnected. -Joel Y
@bsabbath64 Hi! We understand that you need to have your email removed from our end, since you are now looking forward to getting any update regarding your services via SMS, and we would love to help you with that, so please send us a DM. We'll be more than happy to help you!
@laurie_wiegler Hello , thanks for bringing this to our attention. It’s very important to have fluid access to your phone. Please send us a DM, so we can look into this immediately and help you resolve it.
@meanassdevilcat If you're still having issues, and we can't resolve it here, please send a Direct Message (DM) to any of our official social media channels. Our team there can help you get back online quickly!