Trellis Desk

Help is on the way. Trellis Desk is a powerful and robust help desk solution for your business.

[Trellis Desk @TrellisDesk]

@djgarethm Attachments are coming to KB articles in #TD2 ! And sure I'd love to see what you have whipped up. Shoot me an email. ^DJ

[Trellis Desk @TrellisDesk]

@djgarethm Unfortunately no. You are welcome to link to a hosted file thought. We'll consider KB attachments for #TD2 ^DJ

[Trellis Desk @TrellisDesk]

@djgarethm Feel free to shoot me an email. Or check out our forums! I believe someone has created LDAP integration. ^DJ

[Trellis Desk @TrellisDesk]

Very ill. Should get to Support Tickets tomorrow. Apologizes for the delay! ^DJ

[Trellis Desk @TrellisDesk]

Just accepted our first pull request! @github makes it very easy. http://t.co/o2NTiRk #TD2 ^DJ

[Trellis Desk @TrellisDesk]

Trellis Desk 2.0 has been set free and is now open source! http://t.co/7tKVKYL #TD2

[Trellis Desk @TrellisDesk]

@KAOSFORGE #TD2 is now open source and on GitHub! http://t.co/7tKVKYL ^DJ

[Trellis Desk @TrellisDesk]

@MyPixApp #TD2 is now open source! http://t.co/7tKVKYL ^DJ

[Trellis Desk @TrellisDesk]

@gurboura #TD2 is now open source! http://t.co/7tKVKYL ^DJ

[Trellis Desk @TrellisDesk]

@reaperke If you are still having trouble, we can certainly help you out with the purchase of a Support Plan. http://bit.ly/elaMj2 ^DJ

[Trellis Desk @TrellisDesk]

@reaperke Make sure your staff groups have ACP access to all departs. Then make sure each staff has their notifications prefs set properly.

[Trellis Desk @TrellisDesk]

@saavedrams Thanks! We are confident and aiming for a summer stable release! ^DJ

[Trellis Desk @TrellisDesk]

@saavedrams Coming in #TD2 ! What kind of reports were you looking for? We'd love to know so we can build them into #TD2 ^DJ

[Trellis Desk @TrellisDesk]

@reaperke Already built this into the upcoming #TD2 ! For now we'd be happy to help you make the necessary mods to your current system. ^DJ

[Trellis Desk @TrellisDesk]

@mynameiskli Working on it as fast as we can, but no official ETA. Sorry! It will likely get more stable with each alpha / beta release. ^DJ

[Trellis Desk @TrellisDesk]

Trellis Desk 2.0 Alpha 4 released! http://bit.ly/fVJSFr #TD2

[Trellis Desk @TrellisDesk]

Preparing release and announcement for #TD2 Alpha 4. ^DJ

[Trellis Desk @TrellisDesk]

Excited about the new tracking (read/unread) system in #TD2 http://twitpic.com/38nl4l http://twitpic.com/38nlay (notice chat bubbles) ^DJ

[Trellis Desk @TrellisDesk]

Guest ticketing support completed! http://twitpic.com/3845f6 #TD2 ^DJ

[Trellis Desk @TrellisDesk]

Not sure if I mentioned this before: We're trying to make the emails in #TD2 a little more detailed. http://twitpic.com/383eo5 ^DJ