Worldwide Government Solutions @Microsoft; Caring about people, process, and technology, in that order; Views are mine alone unless you want to share them.
Gartner's top tech trends for government: Focus on cloud, security, legacy modernization per normal; New emphasis on "real" AI use cases, and progressing traditional software into "composable" apps. See https://t.co/jEJeIsRuqR
How to improve government services to 100's of thousands of residents? "LA County Public Defender used ... solutions it already owned." https://t.co/2yyRAhBYdS
More and more, I am seeing the best opportunities for "digital government services" emerging not in mega-metros, but in these mid-size cities: The City of Kelowna increases and speeds access to its services https://t.co/oqBdgklfZh
I have discussed "govt platforms" for years ... this is a very interesting read about how AI impacts that model. "Government as a Platform 2.0: How government publishing needs to change in a world of generative AI"
https://t.co/d653tUCm3x
"Azure Gov customers (US fed/state/local), now have the opportunity to use Microsoft Azure OpenAI Service through purpose-built, AI-optimized infrastructure providing access to OpenAI’s advanced generative models." This is kind of a big deal
https://t.co/TudcBcepeh
AI needs guardrails for certain. This latest information from yesterday outlines very sound thinking about how innovation and guardrails can produce great - and safe - progress
https://t.co/K576UuRhdM
Just so y'all know, as near I can tell from the photos, NYC looks almost as bad as how Seattle looks every August when the British Columbia + Eastern WA wildfires are raging. I get that everyone now cares because ... NYC.
Interesting interview soundbites. Here is my 100% uninformed prediction: Within 60 days, at least 1 major 'western' govt will propose policy that will effectively turn AI into a federally "regulated industry".
https://t.co/0CzZOHSDCF
A unified digital ID for citizens and residents ... it is effectively impossible to deliver effective digital government services without it.
https://t.co/sqSBpwGrJU
Informing govt leaders on what "digital government services" and "digital transformation in government" REALLY means ... this is a clear, practical, video-based resource created in partnership with the UAE government https://t.co/gK7rRtlnJ2
I know of significant cities (one very local to me) with major 5G adoption programs. How to USE this platform for true improvement-of-life use cases is the next challenge for these local governments, and "smart roads" is just one good idea
https://t.co/S29PpFZ8Sx
This is a great 15 minute listen: Our "smart cities" guru Jose Antonio Ondiviela Garcia interviews the program manager for Alkmaar Nethlands about using data analytics for transportation improvements and safety.
https://t.co/zJZU5QYfL9
(3 of 3)
2) Upgrade your chatbot, but do so on specific use cases and services only, and monitor resulting user behavior.
3) Proactive engage and educate policy-makers on what generative AI REALLY is, and is not.
(2 of 3) How I have advised government customers regarding generative AI.
1) Experiment with "copilot" capabilities supporting internal operations and activities, as a way of learning the technology.
(1 of 3) Obviously the "AI in Government" conversation is exploding. Here is a good 4-minute-read primer on how governments can think about generative AI use cases, from our @Microsoft_Gov leader Angie Heise
https://t.co/LsxvGDk35A
Best thing about my job: Seeing governments succeed! I participated in a brainstorm session with reps from 2 of these London boroughs at the '19 Smart Cities expo, and now results are emerging ... so cool!!
https://t.co/FhlQBLIZyd