Savita Sharma

[Savita Sharma @TrivialSapien]

Terrible customer care @airtelindia @airtelnews @Airtel_Presence
No wifi for a week, customer care fails to resolve old open ticket or reopen new ticket, engineers can't be assigned to ticket. You are loosing a customer!!

[Savita Sharma @TrivialSapien]

@idea_cares Idea, my service req# 2020080303635 for account closure. When will this be attended?

[Savita Sharma @TrivialSapien]

@Idea @idea_cares My Idea broadband connection is not working since last 3 days, no response on CC number, emails bouncing! Relationship#1927256. Help!

[Savita Sharma @TrivialSapien]

@idea_cares Instead what Iam sent month on month is a bill piling up with previous one. This is extremely disappointing Idea.

[Savita Sharma @TrivialSapien]

@idea_cares Pls see all these emails I have written to your relevant email IDs asking for a service request for my account closure. Why is the request number still not generated despite me writing to you repeatedly?

[Savita Sharma @TrivialSapien]

@idea_cares Team, I mentioned this to customer service in June that I will be opting out of Idea services and surrender existing connection. Till date I have not heard from you, tried calling customer care number several times but unable to get through.

[Savita Sharma @TrivialSapien]

@idea_cares Hi Team, SR#TCT202006072 was created for this issue. I had to call your engineer for 3 days consecutively for him to finally visit and resolve the issue. Note that he was not assigned the ticket till last day. You can close the ticket but note Iam opting out of Idea services!