Tru by Hilton

Connect to your destination with a hotel experience from Hilton that's vibrant, affordable and young-at-heart.

[Tru by Hilton @TrubyHilton]

@OC_Jared Jared, please check your DMs when you have a free moment. -Angela

[Tru by Hilton @TrubyHilton]

@FamilyTech Hi Sarah ~Thanks for choosing Hilton—we’re sorry we let you down. Please DM your confirmation number, name, email, phone, and what happened, so we can help make this right. We're here to help. ~Cath

[Tru by Hilton @TrubyHilton]

@EstefaniaJobel , hey there. Yes, the Tru by Hilton Mexico City Airport is located on the airport boulevard, just 10 minutes from Mexico City International Airport. Happy travels -Sam

[Tru by Hilton @TrubyHilton]

@g10115500 Hello @G10115500. Thanks for contacting Hilton! Please DM us with your account, reservation, and details of your concerns. Thanks. -Katrina

[Tru by Hilton @TrubyHilton]

@bhartithumar In order for us to assist, for security purposes and in order to protect any sensitive information that is required, we kindly ask you to DM us. Thank you! - Nina

[Tru by Hilton @TrubyHilton]

@DevlinJame2402 Thank you for reaching out. Our team assists with resolving customer‑service–related concerns, but we’re not able to address personal matters or agreements made outside of the hotel’s standard operations. We recommend contacting the hotel management team directly. -Deb

[Tru by Hilton @TrubyHilton]

@woods_jus We would like the opportunity to follow up with the hotel management regarding this experience. Please send us a DM with your reservation details including the hotel confirmation number, full name on your booking, along with the phone number and email associated. Thank you. -Dawn

[Tru by Hilton @TrubyHilton]

@mspiggy01 Hello Sarah,

Please send a private message when you have a moment we like to learn more.

Thanks

-Kym

[Tru by Hilton @TrubyHilton]

@aski417 Hi A, we're sorry to hear about your experience. Please DM us the details about your concerns, including the full name on the reservation, email address, phone number and stay details (full hotel name, check-in, and check-out dates), so that we can assist further. -Lee

[Tru by Hilton @TrubyHilton]

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[Tru by Hilton @TrubyHilton]

@mackmustard125 Hello. Thanks for bringing this to our attention. We want to look into your concern. Please DM us your reservation details: full guest name, confirmation number, email and phone number on file. If you booked through a third party, please include the booking source. Thanks -Riley

[Tru by Hilton @TrubyHilton]

@yourcatuniverse Hi there-
We would be happy to look into the cancellation fees for you. Please send us a DM with your reservation information and more details so we can assist you further.

Thanks. -Mimi

[Tru by Hilton @TrubyHilton]

@rantsynancy Hi Nancy, I'm sorry to hear you're experiencing an issue. We'd love to help look into this with you.

Please DM your reservation details, so we can investigate on your behalf.

Thank you for being a valued part of the Hilton family. Warm regards -Caro

[Tru by Hilton @TrubyHilton]

@theAutoTechie We have replied to your DM. Please check at your convenience. Thanks -Riley

[Tru by Hilton @TrubyHilton]

@theAutoTechie We would like to ensure your feedback is seen by the hotel's upper management team. Please DM us with the full name, confirmation number, phone number, and email address on the reservation. Thank you! -Michelle

[Tru by Hilton @TrubyHilton]

@musedust Greetings Musedust. We are concerned with your message. Please send us a DM and let's discuss your concerns further. -Zon

[Tru by Hilton @TrubyHilton]

@changolionina Hi there,
We would be happy to take a look into this for you. Please send us a DM so that we can gather more information.-Kensie

[Tru by Hilton @TrubyHilton]

@PrimalFenrir We’re really sorry to hear about your experience this morning. That’s definitely not the kind of breakfast start we aim to deliver at Tru. Please send us a DM with your reservation details so we can see how we can help.

Thanks. -Mimi