@Teampradipesp Thank you for reaching out to us. We understand your concern regarding the physical letter or address verification communication received. Please note that, as part of our customer due diligence and KYC process, True Credits may send physical communications or conduct address ...
@Shivaji10378 We understand that your EMI payment has failed, which may occur due to various technical, banking, or connectivity-related reasons. If the amount has been debited, it will be refunded within 4–6 business days, excluding public holidays. If the refund is not received within thi...
@Shivaji10378 We checked our records and can confirm that the loan EMI is successfully paid and updated in your account on (21 October 2026).
Further, we understand that your EMI payment has also failed, which may occur due to various technical, banking, or connectivity-related reasons. I...
@LegalShiel2117 Sorry for the inconvenience! We'd request you to please share your registered contact details with call recordings or message that was received along with the date and time of the message/call. Further, our team is currently reviewing it.
@gsamy0286@gsamy0286 Sorry for the inconvenience! Since our DMs are currently unavailable, please contact us through the Help section of the True Balance app and share a screenshot of the error. Our team will review the issue and assist you further. Thank you for your patience!
@kumar_sonu68940 We apologize for the inconvenience caused. We kindly request you to check your direct messages, as we have already shared the relevant details with you there. Please review them and let us know if you require any further assistance.
@gsamy0286 Sorry for the inconvenience! We'd request you to please share your registered contact details along with the screenshot of the error you are getting with us via DM so we can assist you better. As soon as we get the required details, we'll look into the issue and get it sorted ...
@Jounalist32990 We apologise for the inconvenience. We've received your concern and our team is currently reviewing it. We'll keep you updated on any progress or if further information is needed.
@Jounalist32990 Thank you for writing to us.
We understand that you are facing an issue during the loan application process. To assist you better, we kindly request you to share a brief screen recording of the issue you are experiencing. This will help us understand the concern more clearly ...
@PalKailashpati Hi, we understand your concern regarding loan repayment and the NOC. As per our records, you have already discussed the repayment process with our settlement team. We request you to kindly follow the guidance shared by the team for further assistance with your repayment.
@JannatiMan88508 Sorry for the inconvenience! We'd request you to please share your registered contact details with call recordings along with contact details through which the call or message was received along with the date and time of the message/call.
@ChiragSRaval We apologize for the inconvenience caused. We kindly request you to check your direct messages, as we have already shared the relevant details with you there. Please review them and let us know if you require any further assistance.
@Dhruvkumar6@LnTFinance True Balance is a verified and trusted platform committed to serving our users with complete transparency. If you've faced any specific issue, we'd sincerely like to help. Please share the details with us via DM.
@vrushabh_patel7 Sorry for the inconvenience! We'd request you to please share your registered contact details with us via DM so we can assist you better. As soon as we get the required details, we'll look into the issue and get it sorted at the earliest.
@SNemalapu We understand your concern. Please note that interest rates depend on several factors such as cost of funds, margin, risk premium, and an individual's risk profile, including credit history. These may vary from customer to customer. For more details, please DM us and we'll ass...
@NITINKU16481326 Sorry for the inconvenience! We'd request you to please share your registered contact details with us via DM so we can assist you better. As soon as we get the required details, we'll look into the issue and get it sorted at the earliest.
@pradeepkum6rr Sorry for the inconvenience! We'd request you to please share your registered contact details with call recordings along with contact details through which the call or message was received along with the date and time of the message/call.
@SNemalapu We would like to assure you that, as a regulated entity, we strictly adhere to the guidelines issued by the Reserve Bank of India (RBI). Further, if you faced any inconvenience please share your registered contact details and any relevant screenshots so we can assist you better.
@SNemalapu@ASSOCHAM4India We would like to assure you that, as a regulated entity, we strictly adhere to the guidelines issued by the Reserve Bank of India (RBI). Further, if you faced any inconvenience please share your registered contact details and any relevant screenshots so we can assist you better.
Thank you @ASSOCHAM4India for inviting True Credits ( our NBFC) as a Guest Speaker in the upcoming Haryana MSME Samvad, Vishal Bhatia, Director, True Credits is immensely honored being speaking amongst the finest dignitaries on Loan Restructuring in MSME Financing.
#Fintech