Truthful

#NPS, 5-Star, & Emoji Micro-surveys for web and mobile. Get honest feedback about #CustomerExperience and #UserExperience in real-time. We tweet about #cx & #ux

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@LauraLChan https://t.co/qLnBGEj1nB - AND she’s local Bay Area. Actually has the accreditation’s that TCB personally did not. Check her out.

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Raise your hand if you agree that all of these components are crucial. 👋 #CustomerFeedback #Innovation

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Incentives are nice, but not sufficient to build a real relationship with your customers. Do you agree? #CustomerExperience #CustomerRelationships

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Whether it’s a political revolution or product feature tradeoff, healthy conflict should always be at the core. #CustomerFeedback #Innovation

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It's the nature of #innovation, after all! #CustomerFeedback

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The users will guide you to the best solution that works for everyone, because each user will see and interpret the experience differently. How do you prioritize user behavior to make the best #UserExperience possible? #UX

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Are you answering all these questions internally in each iteration of your #UserExperience ? It's crucial. #CustomerExperience #UX

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How many of your customers are leaving before the conversation even starts? How do you get ahold of them to find out why? #CustomerJourney #CustomerFeedback

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We hope you like puzzles! A/B testing is crucial to asking the right questions. Are you doing A/B tests on your survey questions? #CustomerFeedback #CustomerSurvey

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That's like sending your buddy over to find out why your girlfriend is mad at you. Most of us moved past this after 7th grade, after all. #CustomerFeedback #CustomerJourney

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You know what they say about people who assume things... We don't need to spell it out for you. 😉 #CustomerExperience #CustomerFeedback

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Do you feel like the feedback you are receiving is specific enough, or do you need more context? Your questions are crucial to getting the feedback you need to improve. #CustomerFeedback #UserExperience

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Let's talk about relationships, baby. Let's talk about usability. Let's talk about all the good things, and the bad things that may be. #CustomerRelationships #UserExperience

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How do you communicate to your customers that their valuable feedback has helped you to improve? People love hearing that their voice matters. #CustomerSuccess #CustomerFeedback

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How to you make sure feedback is rapidly integrated into your product? #CustomerFeeback #CustomerSuccess

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It's just plain busy work (ie: a waste of your time). How do you make sure you’re able to have your work evaluated by your peers or customers? #UserExperience #CustomerSuccess

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What components/tools are in your feedback loop? #CustomerFeedback #CustomerSuccess

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Say thank, take note, and just keep swimming! Each person's feedback is an important piece of the bigger picture to help get you where you're going. #CustomerJourney #CustomerExperience

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How do you make sure you don't take feedback personally? This reminds us of #GrowthMindset research by @Stanford's Dr. Carol Dweck. It's not about if you fail, after all. It's about how you approach the challenge when you fall short. #CustomerFeedback

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Let's hear some examples of this in action. #CustomerExperience #UserExperience