Customer Service Queries

[L @llljjjbbb78]

@tu_clothing I am not able to dm you and I bought it in store and no longer have the recipe

[Customer Service Queries @Tu_ClothingHelp]

@llljjjbbb78 Hello @llljjjbbb78, We're sorry this has been your experience. It's not what we aim for! Send us a DM and we'd be happy to help out.

[Customer Service Queries @Tu_ClothingHelp]

@llljjjbbb78 Hello Can you please follow back and DM us your contact number,
We would like to respond.
Thanks,

[Customer Service Queries @Tu_ClothingHelp]

@llljjjbbb78 Hello Can you please follow back and DM us your contact number,
We would like to respond.
Thanks,

[Juliet Reeve @mrsreeve46]

@tu_clothing For some reason I am unable to pm you

[Customer Service Queries @Tu_ClothingHelp]

@mrsreeve46 Hi there, really sorry to hear this. Please private message us your itinerary number and email address, so we can resolve this for you. Thanks

[Natasha | UGC Millennial Creator | UK | Mum @UGC_NATASHA_UK]

@tu_clothing hi I made an order 14th January but never got round to collecting it and I've still not been refunded. I've emailed but no response. Thank you

[Customer Service Queries @Tu_ClothingHelp]

@UGC_NATASHA_UK Hello @UGC_NATASHA_UK,We want to try to help concerning this refund, Please send us a private message with your name, order number, phone number and email address, and our team will get back to you. Thanks.

[Customer Service Queries @Tu_ClothingHelp]

Hello we sent you a message on your inbox

[Joanna Beck 💙🇺🇦 @JoBeck75]

@Tu_ClothingHelp Hi, I tried to DM you - unfortunately the icon doesn't work 🤷‍♀️

[Juliet Reeve @mrsreeve46]

@tu_clothing my order was despatched on 08/02/26 and still has not arrived. customer services tell me that I have to wait until the 20th to find out if they are going to be delivered or not. I suspect they’ve been lost in transit and would like to know either way!

[Customer Service Queries @Tu_ClothingHelp]

@mrsreeve46 Hello @mrsreeve46,We review your case and the team in charge is already working on your requirement. To give you more details and move forward with you, please write to us by direct message

[Joanna Beck 💙🇺🇦 @JoBeck75]

@tu_clothing please help! I've been desperately trying to source a pair of size 7 pink and red flatform trainers to no avail 😞 please tell me you're restocking them 🙏

[Customer Service Queries @Tu_ClothingHelp]

@JoBeck75 Hello @JoBeck75, Can you please follow back and DM us your contact number,
We would like to help out.
Thanks,

[Joanna Beck 💙🇺🇦 @JoBeck75]

@tu_clothing please help!! I am trying to source a size 7 in your women's pink and red flatform trainers. They're OOS in our local Banbury store...

[Customer Service Queries @Tu_ClothingHelp]

@JoBeck75 Hello @JoBeck75, Can you please follow back and DM us your contact number,
We would like to respond.
Thanks,

[Lynsey Delaney @lynseydel89]

@tu_clothing Hi. As per my message above. There's no option to message you? It doesn't let me.

[Customer Service Queries @Tu_ClothingHelp]

@lynseydel89 Hello @lynseydel89!We're sorry this has been your experience. It's not what we aim for! Send us a DM and we'd be happy to help out.

[Customer Service Queries @Tu_ClothingHelp]

@EispyEils Hello @EispyEils!Hello Can you please follow back and DM us your contact number,
We would like to respond.
Thanks,

[JBH @MilhoVerde79]

@tu_clothing
I need some help with an order, I wrote a review on trust pilot and received this reply. Hi John,Thank you for your review. We regret that the jogger set was incomplete and the inconvenience this caused. We appreciate your feedback and will address the issue.

[Customer Service Queries @Tu_ClothingHelp]

@MilhoVerde79 We're sorry this has been your experience. It's not what we aim for! Send us a DM and we'd be happy to help out.