tuiuk

Got a question? We’re here to help, 8am-8pm, 7 days a week 😊

[tuiuk @TUIUK]

🚨IMPORTANT🚨We’re aware of multiple accounts impersonating TUI UK on Twitter. Please be aware that @tuiuk is our only official account, do not send any personal information to any other users as it may be a scam. If you’re unsure please tweet us or contact us on 0203 451 2688

[tuiuk @TUIUK]

@LondonLadyLips1 Hi there, thanks for reaching out. If you're still having trouble making changes, feel free to send us a DM with some more details and we'll be happy to help. ^Heul

[tuiuk @TUIUK]

Hi Louise, I can appreciate how frustrating this must be for both you and your parents. Right now, we haven't had any further updates on a new departure time, but our teams are working to get this confirmed. As soon as we know more, your parents will be contacted directly by text or email with the latest updates. ^Heul

[tuiuk @TUIUK]

@farrellpaul1982 Hi Paul, we don't have a direct customer service email, as our teams handle queries over the phone, via Live Chat and on Social Media. If you pop us a DM with some more details, we'll be happy to see what we can do to help. ^Heul

[tuiuk @TUIUK]

@Those3Amigos Hi there, this certainly isn't the start to a holiday anyone would want. We know delays can be frustrating, and we always do our best to get you on your way as quickly as possible. We hope you're now on your way and that you have a fantastic time away despite the delay. ^Heul

[tuiuk @TUIUK]

@citytravelmary Hi Mary, we've just replied to an earlier comment. ^Heul

[tuiuk @TUIUK]

@citytravelmary Hi Mary, I've taken a look and TOM6365 won't be able to operate as planned today. The team is working on arranging alternative accommodation and will contact you as soon as there's an update. Keep an eye on your phone, as any new information will be sent by text or email.^Heul

[tuiuk @TUIUK]

@HertsGTFC Hi Dave, Hi, that's certainly not the experience we'd want anyone to have. We'd like to take a closer look at what's happened here, so please send us a DM with your booking details and we'll take a closer look. ^Heul

[tuiuk @TUIUK]

@Ians_Iphone Thanks for the feedback. We know not every reward will be for everyone, but comments like yours help us understand what members would find most valuable. We appreciate you taking the time to let us know, and we'll make sure this is shared with the team. 😊 ^Heul

[tuiuk @TUIUK]

@JodieOfficial1 Hi Jodie 👋 If you're having trouble booking your seats through the app, you can also manage your booking online via our Manage My Booking page here: https://t.co/6htwRIO1De

If you're still having any issues, just send us a DM and we'll be happy to take a look for you. ^Heul

[tuiuk @TUIUK]

@Tricky2100 Hi Richard, I can see we're discussing this in DM's, so we'll pick things up there. ^Heul

[tuiuk @TUIUK]

@Rich32938759 Hi Rich, we've just sent you a reply in DM, so we'll pick things up there. ^Heul

[tuiuk @TUIUK]

@Meejum79 Hi Ian, thank you for reaching out. We'd like to take a closer look into this for you. Can you send us a DM with some more details and we'll do our best to help. ^Heul

[tuiuk @TUIUK]

@aa48 Hi Andrew, we'd like to look into this for you. If you could send us a DM with a few more details, we'll do our best to help. ^Heul

[tuiuk @TUIUK]

@Tricky2100 Hi Richard, we can see why you'd be frustrated by this. Can you send us a DM with some more details and we can take a closer look into this for you. ^Heul

[tuiuk @TUIUK]

@dmp647995 Hi David, thanks for reaching out. If you can send us a DM with some more details, we'll be happy to take a closer look. ^Heul

[tuiuk @TUIUK]

@HullImy Hi Imy, I’m sorry to hear how unhappy you are with what’s happened. Please send us a DM with your booking details so we can take a closer look into this with you. ^Dan

[tuiuk @TUIUK]

🚨IMPORTANT🚨We’re aware of multiple accounts impersonating TUI UK on Twitter. Please be aware that @tuiuk is our only official account, do not send any personal information to any other users as it may be a scam. If you’re unsure please tweet us or contact us on 0203 451 2688

[tuiuk @TUIUK]

@bobvintagebrick Hi Bob, I can see we're already chatting in DMs, so we'll pick this up there. ^Heul

[tuiuk @TUIUK]

@Jim_OnTheRight Hi James, that sounds incredibly frustrating. Can you send us your flight number and we'll see what information we can find from our side? ^Heul