Dear Ava,
The main issue is that your team is unresponsive and unwilling to understand the magnitude of the problem we are facing on Google Maps in Saudi Arabia. The Saudi public is losing trust in Google due to manipulators taking advantage of the platform, and no action is being taken from your side to address this.
I sincerely hope, Ms. Ava, that you take the time to read my full message in order to truly grasp the scale of the issue.
Best regards,
@GoogleMyBiz
Subject: Urgent Escalation – Ongoing Hijacking of Our Business Profile & Ignored Request (Case ID: 5-3693000037989)
Dear Google Support Team,
We are writing to express our deep frustration regarding the continued vulnerability of our Google Business Profile and the lack of action taken in response to our previous request (Case ID: 5-3693000037989), which was submitted to remove unrelated photos that have no connection to our business.
Not only was this request ignored, but the situation has now escalated:
Our verified business profile has been hijacked once again, and we are back in the same damaging and exhausting cycle that we’ve been dealing with for over four months.
At this point, we genuinely question the role of the support system, as it has not provided any meaningful protection or resolution, despite us following all proper procedures and submitting everything required.
Each time we regain control of our profile, it is quickly taken over again by unauthorized parties. This is clearly due to serious security loopholes in the system that are being exploited—and we are the ones paying the price.
We are urgently requesting the following:
•Immediate restoration of our original verified business profile.
•Removal of the unrelated photos previously reported.
•Deletion of the hijacked or unauthorized version of our listing.
•Implementation of stronger security protocols to protect verified businesses from repeated hijacking.
We are not seeking escalation—we are seeking a real solution to a problem that has been ignored for far too long. We are victims of a recurring system failure, and we deserve urgent attention and a reliable resolution.
Please treat this matter with the seriousness it requires. We look forward to your immediate support.
Sincerely,
Case ID: 5-3693000037989