If I had a dollar for every time I heard ‘but I stay in hotels all the time and they NEVER authorize my card’ , I’d be able to quit my front desk job and retire in the South of France
Ironic when a company organizes a charity/donation collection and then an organizer gives the poorest people in that company a hard time for not donating... #hmmm
Does it gross anyone else out when guests ask for their room to be cleaned w/o chemicals? Like only Jesus knows what the previous guests did in there but ok I'll scrub everything w/ hot water only. #guestrequests#hotellife
Guest to your face: “This hotel is amazing, you should all be so proud of yourselves!”
Guest on trip advisor: “below average, staff ok, meh”
#hotelproblems
This guest asked us to halt our renovation during her stay, and refused talk to anyone other than who would make that happen. Also she refused to move to a new room #guestrequest#hotelstory#frontdesk
Guest: "Can I have a late check out?"
Me: "I'm sorry, due to how busy we are I don't have that available today."
Guest: Still decides to leave whenever they feel like it. #frontdeskproblems
A guest just told me "we expected an open pool, why is your pool closed"
BECAUSE IT'S AN OUTDOOR POOL AND IT'S DECEMBER. Maybe you should see where you are staying before you book. 👌👌 #SorryNotSorry