و موظفة خدمة العملاء تقول مافي رقم تواصل الفرع ولا تقدر تتواصل معاهم ؟ بالله كيف منشأة بريد و لا يمكن الوصول لها بأي طريقة غير آني اروح بنفسي ؟ يعني المفروض أنتقل سحريا إلى مكة الآن عشان أشوف الشحن و أتفاهم مع الفرع ؟
@SPL_CARE السلام عليكم لي شحنة مرسلة عن طريق أحد المتاجر الخارجية و لكن عندما وصلت الى البريد السعودي، تم ارسالها إلى مكة المكرمة دون طلب من أي أحد لأن المتجر لا يملك عنواني في مكة و لم يرسلها إليه و عند التواصل مع خدمة العملاء ما أفادوني بأي سبب لهذا -الخطأ و طلب مني أدخل أغير
-انه حصل خطأ من عندكم و ما أقبل أدفع قيمة الشحن على العنوان الصحيح لأني ما طلبت شحنات على عنوان مكة أصلا.... شي عجيب! أتمنى تشوفون لي حل في أقرب وقت ممكن
@la3ebcom@La3ebCare I figured nothing would come out of you asking me what's the problem. Nothing is resolved still. This is not how you should treat a paying customer.
@la3ebcom@La3ebCare , you guys are the worst after sale service providers. I have a ticket since December 2021 that has been pending with no contact from you whatsoever. Everytime I call or contact your representatives, they are utterly useless and can only "escalate" it -
@la3ebcom@La3ebCare Ticket 8377, since December 2021, absolutely no contact or anything from your team even though I was assured they will contact me in 2-3 weeks. I only get useless escalations when I contact your customer service team and no solution.
@La3ebCare@la3ebcom I expect absolutely nothing to come out of these tweets too. I will never purchase anything else from you nor will I recommend anything that you provide to anyone. The way you treat your customers after sale is very very bad. #Saudi#Gaming#CustomerService
@La3ebCare@la3ebcom - I'm unfollowing all your socials and making sure people know my experience with you. It is disrespectful to your customer when you treat them like this. And everytime I call or text to complain, they tell me "we can only escalate tickets"-
@la3ebcom@La3ebCare how does this make sense ? Even your Customer service representatives can't communicate internally? 2 1/2 months for a very small and easy customer issue and literally no one from your side can update me with any kind of information?
@La3ebCare@la3ebcom - escalations that mean absolutely nothing since there are 4 of them and i still haven't heard from anyone there. That is the first time I buy from @la3ebcom and will definitely be my last after this is resolved. -