Tuta Support

We're here to help! :) Main account tweets at @TutaPrivacy If you can't login, please check this FAQ:

[Tuta Support @TutaSupport]

@MaineFrameworks @TutaPrivacy The export function is usable, but if you use it repeatedly, you need to wait 7 days. That's so the feature can't be abused. If you can't contact support from within Tuta, do send us an email at [email protected], but waiting time there is longer.

[Tuta Support @TutaSupport]

@MaineFrameworks @TutaPrivacy Thanks for getting in touch, and please apologize that support has not answered fast enough Did you contact them directly via the question mark to the left of your mailbox? However, I'm sure support can issue a refund and solve this situation for you. Again, my apologies.

[Tuta Support @TutaSupport]

@blemish8651 @TutaPrivacy Hi there! Did you contact us from within your email client or at [email protected]?

[Tuta Support @TutaSupport]

@virtbets @TutaPrivacy Hi there! Do you keep getting an error message when you try to login?

[Tuta Support @TutaSupport]

@FeiyiGirl @TutaPrivacy Hi here! You can do so within the email client by going to settings > global settings > delete account.

[Tuta Support @TutaSupport]

Privacy washing at its finest! 😅

Not sure what privacy washing is 👉 https://t.co/ZuFQp2A31E

[Tuta Support @TutaSupport]

@insidemymemory @TutaPrivacy lol

https://t.co/8ualUvp8zU

[Tuta @TutaPrivacy]

Privacy is a human right.

[Tuta Support @TutaSupport]

@insidemymemory @TutaPrivacy Nah, no need to copy from them.

[Tuta Support @TutaSupport]

@sarahspencerw2 @TutaPrivacy The team will get back to you, but requests from paying users are answered first.

[Tuta Support @TutaSupport]

@janowitz @m1kaj @TutaPrivacy @Twolffour Correct. That's why email addresses of deleted accounts can not be re-used. At Tuta your security is our top priority.

[Tuta Support @TutaSupport]

@sarahspencerw2 @TutaPrivacy Where did you send it to?

[Tuta Support @TutaSupport]

@vanviic @TutaPrivacy Please contact us at [email protected] so we can look into this and manually approve the account. Sometimes this is necessary as we do not ask for phone numbers when signing up to protect your privacy.

[Tuta Support @TutaSupport]

@mdhardcastle @TutaPrivacy Thanks for your feedback. Please drag emails to spam to train the filter. We're also working on disabling notifications for spam, our apologies for this.

[Tuta Support @TutaSupport]

@SAP127001 @TutaPrivacy Where are you based? Do you have a stable connection? We'd like to look into this!

[Tuta Support @TutaSupport]

@ubermannnnn @TutaPrivacy Nothing, your email address will not change.

[Tuta Support @TutaSupport]

@MarauderMag @TutaPrivacy @Monero_marine87 This only happens if the account is detected part of mass signup which could be abusive. Sending to us does work so that we can then review and manually approve the account. This is necessary as we do not ask for phone numbers, but need to make sure that spammers can't sign up.

[Tuta Support @TutaSupport]

@Tree_0flife @TutaPrivacy Hi, Tuta is up and running. Could you please try to connect with another connection like mobile data?

[Tuta Support @TutaSupport]

@hnrch @TutaPrivacy Hi, Tuta is up and running. Could you please try to connect with another connection like mobile data?

[Tuta Support @TutaSupport]

@_mandarinka1 @TutaPrivacy Hi, could you describe the issue so we can look into this? Thanks!

[Tuta Support @TutaSupport]

@ruold_x @TutaPrivacy @torproject @fightfortheftr Please let us know the email address at [email protected] so we can look into this. Accounts get only blocked if they infringe our TOS or if they appear as mass signups. We'll look into it!