@AmericanAir Please help with our delayed baggage! My wife and I travelled from Toronto to St. Thomas USVI yesterday. We arrived to our flight in Toronto 3h early but got held back because her married name was on her passport (Evans) and maiden name on her Covid documents.
We are staying in the British Virgin Islands. Your website indicates that our bags have been in Charlotte NC for over 24h despite us labeling them as 'urgent'.
Not only do these bags contain all the essentials for our trip, but also critical prescription medications!