@carrilho_helder Thank you for getting in touch,
I'm sorry to hear you are not impressed with your account. Please log in and send us a Secure Message.
We'll get back to you as soon as possible.
Kind regards,
Our U Account team are available Monday - Saturday, to help you with all your queries. Send us a DM to discuss your U Money account now! #UMoney#UAccount#CustomerServiceTimes
@Mscvac Hello,
As the U Account is a digital online provider we aim to answer all queries online through services such as Email, Secure Message, and Social Media.
Many thanks,
Post lockdown plans in full swing!
Our U Money app can make transferring your funds from accounts easy, see for yourself https://t.co/KgUtjqoVkf
#OnlineBankingUK#BankingUK#PostLockdownPlans
@Chloe44059867 Hi Chloe. You can load cash into your account using any PayPoint in your local area. Please send us a query through your online account if you need any help finding a PayPoint outlet closest to you.
@AntManJRFloyd Our response times are dependant on queue volumes and as our team doesn't work Sundays, you're query will be responded to today. Please send us a direct message should you require urgent assistance. Thanks
โ ๏ธ BE AWARE! Please be extra cautious of anyone asking for your bank details. A fake NHS text has been circulating, telling people theyโre eligible to apply for the COVID-19 vaccine. Details can be found here: https://t.co/FOYUzfqLT0
We're aware that a lot of our customers are waiting for responses to messages. We are trying to get back you as quickly as we can.
We have answered some of our most common questions on this page. We hope that this helps you get the answers you need. https://t.co/0hU0NdX89o
@davidwi59590814 All our beta customer's have already been chosen, sorry! Our new account will be launching soon. Just keep an eye on your emails and our website.
We're launching the all-new U Account to our first beta customers today!
Weโre so excited to share what weโve been working on with you all and this is the first step of the process.
Don't worry, we'll keep you posted on when you can get your hands on the NEW U Account!
@ThisisAmyG Hi Amelia. Once the change of partnerships from Wirecard Card Solutions to Modulr is complete, all customer accounts will be migrated under the new account.
Closer to the time, bank details will be provided to each customer that will be migrated. Thanks