UK International Consumer Centre

The UK International Consumer Centre offers free, impartial advice in cross-border disputes between consumers and traders.

[UK International Consumer Centre @UKECC]

With Christmas rapidly approaching and the cost of living rising, we want to help people avoid scams and bad deals.

We will be posting our advisors #toptips for safe Christmas shopping daily so make sure to check back for our #ChristmasCountdown 🎄🎁

[UK International Consumer Centre @UKECC]

We are currently aware of some issues with our phone lines this afternoon.

Our technical support team are working on this and we hope that this will be resolved shortly.

Please contact us via email at [email protected] if you need our support

[UK International Consumer Centre @UKECC]

@lien_viitolaa @nextofficial @ECCLatvia @liana_langa Sorry to hear of the trouble you are having with this company. Please get in touch with us to discuss your problem as we may be able to offer more specific legal and practical advice. You can call us on 01268 886690 or send us an email [email protected]

[UK International Consumer Centre @UKECC]

@_bad_gamer @Topps Sorry to hear of the trouble you are having with this company. Please get in touch with us to discuss your problem as we may be able to offer more specific legal and practical advice. You can call us on 01268 886690 or send us an email [email protected]

[UK International Consumer Centre @UKECC]

@LucyPattullo @therabody Sorry to hear of the trouble you are having with this company. Please get in touch with us to discuss your problem as we may be able to offer more specific legal and practical advice. You can call us on 01268 886690 or send us an email [email protected]

[UK International Consumer Centre @UKECC]

Have you received unsolicited goods?

We still hear about it occasionally and consumers are never quite sure what their obligations are, if any.

[Helen Dewdney @ComplainingCow]

Receiving unsolicited goods is actually really very rare these days

Do you think you have received unsolicited goods?

Have you ever received unsolicited goods?

All You Need to Know About them https://t.co/KuOwEOX8o5

[UK International Consumer Centre @UKECC]

If a company has not fulfilled their obligations, you may be eligible for a chargeback if you have paid on a debit card (or a credit card if the purchase is under £100)

The time limit to raise a chargeback claim is usually 120 days so speak to your bank as soon as possible

[UK International Consumer Centre @UKECC]

Is this a problem that you have experienced?

If so, we may be able to help if the company is based overseas.

Get in touch with us on 01268 886690 or email further details to [email protected]

[MoneySavingExpert @MoneySavingExp]

At MSE Towers, we've spotted more and more retailers charging for returning products bought online.

So we want to know, have you noticed this too?

[UK International Consumer Centre @UKECC]

Signing up to a gym this January?

Here's our tips:
-Check whether the contract auto-renews
-Check the specifics. Does the contract include all the activities? Are there any exclusions, i.e. peak/off peak?
-What is their cancellation policy? ..In case you regret it by February 🙊

[GetSafeOnline.org @GetSafeOnline]

Royal Mail services suffer ‘severe disruption’ after cyber incident https://t.co/1djksuawiC

[UK International Consumer Centre @UKECC]

Our customer satisfaction survey results have been collated for December.

95% of consumers rated the politeness and friendliness of our advisors as good!

“It was the first time anyone been able to help at all, and that was a wonderful moment for me.”

Great work team!

[UK International Consumer Centre @UKECC]

@commando_craig @HisenseUK @AmazonUK @TradingStdsBlog @Ofcom Sorry to hear of the trouble you are having with this company. Please get in touch with us to discuss your problem as we may be able to offer more specific legal and practical advice. You can call us on 01268 886690 or send us an email [email protected]

[UK International Consumer Centre @UKECC]

@JoyChatters @MartinSLewis @ScottBentonMP @PaulMaynardUK Sorry to hear of the trouble you are having with this company. Please get in touch with us to discuss your problem as we may be able to offer more specific legal and practical advice. You can call us on 01268 886690 or send us an email [email protected]

[UK International Consumer Centre @UKECC]

@AnnaPau6324689 @kamaldeep800 @RevolutApp @UKConsumerRight @GOVUK Sorry to hear of the trouble you are having with this company. Please get in touch with us to discuss your problem as we may be able to offer more specific legal and practical advice. You can call us on 01268 886690 or send us an email [email protected]

[UK International Consumer Centre @UKECC]

@kamaldeep800 @iamganand @RevolutApp @UKConsumerRight @GOVUK @NStoronsky Sorry to hear of the trouble you are having with this company. Please get in touch with us to discuss your problem as we may be able to offer more specific legal and practical advice. You can call us on 01268 886690 or send us an email [email protected]

[Essex Trading Standards @EssexTS]

Met someone online but something doesn't feel right? Don't be fooled. If it doesn't feel right, trust your instincts, and never send money to someone you haven't met! #ScamAware

[UK International Consumer Centre @UKECC]

1 day...#ChristmasCountdown

Christmas is coming! We hope you've purchased wisely and safely with the help of our tips.

If you've missed any go back and check before the #boxingdaysales

Merry Christmas from us all at the UKICC 🎄

#toptips

[UK International Consumer Centre @UKECC]

2 days...#ChristmasCountdown

Not long left now so you're probably purchasing in the shops now.

Remember that shops don't legally have to allow you to return a purchase if an item doesn't fit or you change your mind.

Check a store's return policy before you buy.

#toptips

[UK International Consumer Centre @UKECC]

3 days...#ChristmasCountdown

When buying electricals, check the terms of that extended warranty they are offering to decide whether it is worthwhile.

Does it cover anything additional to your statutory rights? What are the exclusions? And are there excess charges?
#toptips

[UK International Consumer Centre @UKECC]

4 days...#ChristmasCountdown

If you don't know what to get someone, purchasing gift cards might seem like a great idea but gift cards are not protected if a company goes out of business!

Consider a card that can be used in multiple places or even give cash.

#toptips

[UK International Consumer Centre @UKECC]

5 days...#ChristmasCountdown

Ordering custom or personalised gifts?

Usually you won't be able to return these unless they are faulty so make sure you've measured correctly and double check your spellings if it includes a message

#toptips