U Help

Official feed for @StreamOnU customer support (technical queries).
Available 9am-5pm on weekdays.
You can also email [email protected] or call 020 3192 0504.

[U Help @UKTVPlayHelp]

For all U enquiries, please reach us via our contact page https://t.co/l7xjzGKrUy where we’ll be able to assist you. To find out more about our shows and be part of the conversation, head over to our Facebook page https://t.co/D9NzYNhuHG. Thanks!

[U Help @UKTVPlayHelp]

@stuhardy1979 @sexyhxx Was it working fine before Stuart? 
Could you try to clean cache of your app, log out and log in again to see if it makes a difference?

[U Help @UKTVPlayHelp]

@Jen_Rodgers We didn't saw an issue so it's strange but we will double check on our side. 
Happy it works again for you. 
Feel free to contact us again if the error goes back!

[U Help @UKTVPlayHelp]

@Jen_Rodgers If you could provide us with the exact model number of your TV, as well as the year of manufacture, that would be helpful. Thank you.

[U Help @UKTVPlayHelp]

@Jen_Rodgers It would be helpful to know which device/model you are using and what the error code is.

[U Help @UKTVPlayHelp]

@Jen_Rodgers which LG model / year do you have?
which version of our app?
qq: do you have the main menu in our app on the left side or is it at the top?

[U Help @UKTVPlayHelp]

@smnewton1968 @davechannel Morning! what do you mean exactly by you can't stream them? 
On which platform do you experience the issue?

[U Help @UKTVPlayHelp]

@JamesTread59322 Hi James,
We don't have a date yet sorry. But once we have a clearer roadmap we will let our customers know :)

[U Help @UKTVPlayHelp]

Good morning!

Yesterday evening we experienced an outage to play our shows.
We are very sorry for this issue.
It has now been resolved, so you should be able to watch the shows. If you are still experiencing any issues please log out & log in again, then it should work fine.

[U Help @UKTVPlayHelp]

@tarquinmorgan @StreamOnU Good morning!
What's the issue you are facing with login exactly?

[U Help @UKTVPlayHelp]

@naomi_dorsett Hello Naomi,
Thank you for reaching out. Is it still an issue?
If so can you tell us which tv model you have / the service you use to access our content (eg: youview)

Thanks,

[U Help @UKTVPlayHelp]

@Feppy898498 Yes disabling pin control is platform specific so it will not work on TV if you do it by web. What do you mean by user documentation for TV?
Which TV /devices are you using and the version of our app?

[U Help @UKTVPlayHelp]

@Feppy898498 Hi Feppy,

Did you turned off parental control within the account dedicated section or directly when watching an episode?
If you do it by web, is the result the same?

[U Help @UKTVPlayHelp]

@BurnTheFlagg3 @UKTV @UKTVPress @BBC @bbcstudios @BBCStudiosPress @bbcpress @davechannel @wchannel @YesterdayTweets @dramachannel @StreamOnU Hello, it could but so far no date scheduled.

[U Help @UKTVPlayHelp]

@LibbyTh45281082 Good to know, enjoy! :)

[U Help @UKTVPlayHelp]

@LBoGaming1 @DaveGorman @davechannel Hello,
Is it still an issue?
Could you try to log off, reinstall the app and log in again to see if it makes a difference?

[U Help @UKTVPlayHelp]

@CarlmMorton Hello Carl,
What do you mean?