U.S. Bank

Follow for news and updates from U.S. Bank NA. Member FDIC. Equal Housing Lender. For banking help, visit @askusbank.

[U.S. Bank @usbank]

@amie020871 Thank you for taking a moment to reach out Amie. We appreciate the feedback regarding the ATM. Please call our 24-hour customer service at 800.872.2657, so we may learn more and report the issue to our ATM help desk. Take care, ^Nathan

[U.S. Bank @usbank]

Thank you for taking a moment to reach out to us. We understand the importance of having funds available soon after deposit. Please know it's not our intention to disappoint you as all deposits are subject to our funds availability policy. If you'd like us to review the hold further, please send us a DM with your name and phone number. One of our ambassadors will call you directly. We aren't able to lift the hold but can provide more details if you need. For more immediate assistance, you can also reach out to our 24-hour Customer Service team at 800.872.2657. Bankers are available any time, and will be happy to look into the situation for you. All the best, ^Nathan

[U.S. Bank @usbank]

Thank you for taking the time to share your feedback, Jeffrey. We’re disappointed to hear that your experience didn’t meet expectations. We certainly don't want to lose your business. If you’re willing to provide more details, please send a private message with your phone number and time zone. A member of our team will reach out to you directly. We appreciate the opportunity to make things right and hope to hear from you soon. ^Heather

[U.S. Bank @usbank]

Hello, thanks for commenting. It sounds like you're having trouble with your online access. We recommend that for the full site you clear your cache/cookies and remove our page if saved. For the app, uninstall the app, power off / on the device and reinstall. If that doesn't help, please give our Online Specialists a call at 800-987-7237. Kind regards. ^Heather

[U.S. Bank @usbank]

Honored to partner with @FreedomAlliance and the @Padres to gift Marine Sgt. Povas Miknaitis a new, payment-free car.

After being severely wounded while serving in Afghanistan, this gift will help provide reliable transportation and greater stability.

This marks U.S. Bank’s 102nd payment-free vehicle donation since 2018. Proud to support those who serve.

[U.S. Bank @usbank]

Thank you for reaching out, we’re sorry to hear about this experience and understand how concerning fraud can be. If the missing funds are from a U.S. Bank account, please contact our Fraud and Dispute Intake team to file a claim at 877‑595‑6256. To have a Social Media team member contact you directly and connect you with our Fraud and Disputes Intake team, please send us a direct message with your name, phone number and time zone. If the funds were taken from an account at another bank, we recommend contacting that bank directly to report the fraud. For tips on preventing fraud and identity theft, please visit https://t.co/PpgRuRnjdr. Kind regards, ^Kortnee

[U.S. Bank @usbank]

Hi there. Thank you for taking the time to share your feedback with us. We understand that your recent experience did not meet expectations, and we welcome the opportunity to learn more about your experience. If you would like to discuss this further, a team member would be glad to connect with you. Please feel free to send us a private message with your name, phone number, and time zone at your convenience. We look forward to your response. Take care, ^Kortnee

[U.S. Bank @usbank]

Good morning, Dr. Kevin O'Mara. To have a new quote issued to you, please contact our Mortgage Service Center at 800.365.7772, representatives are available Monday-Friday 7 a.m. – 8 p.m. CT, and Saturday 8 a.m. – 2 p.m. CT. We hope this information helps and you receive your payoff quote soon. All the best. ^Michael

[U.S. Bank @usbank]

Thank you for taking a moment to reach out to us. If you would like to share your experience for further escalation, a Social Media Ambassador is happy to reach out to you to learn more, and help in any way that we can. Please send us a DM with your name, and any additional details, and we will follow up with you directly. We look forward to speaking with you. All the best, ^Nathan

[U.S. Bank @usbank]

Thank you for your response, Seth. I understand you are being asked for a 4 digit PIN or code when contacting our Mortgage Servicing team. Since you have indicated you have not established a 4 digit PIN, please contact our 24-Hour Customer Service team at 800-USBANKS (800-872-2657) for assistance. Once you are connected with a representative they can provide options on how to establish a PIN. All the best, ^Kortnee

[U.S. Bank @usbank]

Thank you for taking a moment to reach out to us, Sunny. We understand the frustration caused by an inactivity fee on your gift card. A $2.50 monthly fee is assessed after 12 months of continuous inactivity. The fee is deducted from the card balance. The fee is no longer assessed when the card is used. If you would like to share your experience for further escalation, a Social Media Ambassador is happy to reach out to you to learn more. Please send us a DM with your phone number and we will contact you directly. All the best, ^Nathan

[U.S. Bank @usbank]

Thank you for taking a moment to share your experience, Don. We understand you were recently informed that a fraud claim was denied, and evidence you sent us was returned. We would be happy to speak with you and learn more. Please DM us with your phone number, and we will arrange for an ambassador to reach out to you directly. Kindly, ^Ryan

[U.S. Bank @usbank]

Thank you for taking a moment to reach out to us, Kari. We understand the frustration the situation has been. We would like to learn more and help in any way that we can. Please send us a DM with your phone number and time zone, and a Social Media Ambassador will reach out to you directly. We appreciate the chance to discuss this with you. All the best, ^Nathan

[U.S. Bank @usbank]

We appreciate your response, Mark. It sounds like you have taken the correct steps to have your points concerns reviewed and a research request has been submitted. If you'd like to discuss your overall experience in more detail, feel free to send us a direct message with your name, phone number and time zone. We look forward to your concerns being resolved soon. Take care, ^Kortnee

[U.S. Bank @usbank]

Thank you for taking a moment to reach out to us. We understand how frustrating it can be when you are expecting money to come from one account, and it is taken from another. If you would like to share your experience for further escalation, a Social Media Ambassador is happy to reach out to you to learn more. Please send us a DM with your name and phone number, and we will call you directly. We look forward to speaking with you. All the best, ^Nathan

[U.S. Bank @usbank]

@TheGussReport Hello, Daniel. Thank you for reaching out about this. We are happy to review this with you to see how we can resolve this. Please send us a DM with this information and we will gladly assist further. Kindly. ^Ray

[U.S. Bank @usbank]

@izaiah_alicea Hello, Izaiah. Thanks for commenting. We appreciate your feedback. If you'd like to share additional details about the Zelle option within the app, please don't hesitate to send us a DM. We're happy to address any concerns you have. Warm regards. ^Heather

[U.S. Bank @usbank]

@KaraDianne Thank you for taking a moment to reach out to us, Kara. We understand the frustration caused by your long hold. Please know we’re doing our best to answer every call as promptly as possible and appreciate your patience. All the best, ^Nathan