USM_Foundation

The Unified Service Management system

[USM_Foundation @USM_Foundation]

SLA's zijn al decennia lang een bron van ongenoegen in klant-leverancier-relaties. Rapportage bevestigt dan de kloof tussen klant en leverancier.
Los dit in één dagdeel op met USM.
https://t.co/NZMwj907CH

[USM_Foundation @USM_Foundation]

SLA’s leiden nog steeds tot voortdurend ‘gedoe’ tussen klanten en leveranciers.
Dat kan in één dagdeel worden opgelost met USM.
https://t.co/NZMwj907CH

[USM_Foundation @USM_Foundation]

Another milestone! Our list of Alternatives to ITIL was visited 5.000 times. https://t.co/VbujStI3i6

[USM_Foundation @USM_Foundation]

ISO31000 is gaining traction https://t.co/32PEMNaFOt #RiskManagement

[USM_Foundation @USM_Foundation]

Another milestone: 3.000 visitors for my list of ITIL jokes ;-)
If you know of any other please add them!
http://t.co/ZzjjNNI7m1

[USM_Foundation @USM_Foundation]

Based on definition of process, we can conclude that most components in ISO20000 are not processes but functions.
http://t.co/q8Jd3XecEi

[USM_Foundation @USM_Foundation]

ISO16530 released: a new ISO standard for Application Management, based on ASL http://t.co/juP1LE71Wc #ApplicationManagement #ASL

[USM_Foundation @USM_Foundation]

Finally, ISO9000:2015 was released! http://t.co/ok2caWgARw #DefinitionsampGlossaries #ISO9000 #ITservicemanagement #Maturity

[USM_Foundation @USM_Foundation]

Functions are recognized as teams with a specific set of practices & tools. What about Incident Management functions?
http://t.co/q8Jd3XecEi

[USM_Foundation @USM_Foundation]

This distinction between process and function makes clear that something cannot be a function as well as a process.
http://t.co/q8Jd3XecEi

[USM_Foundation @USM_Foundation]

Gartner unveils its 2015 Magic Quadrant for IT Service Support Management Tools http://t.co/0N0orCDngz #COBIT #FSM #ISM #ISO20000 #ITIL

[USM_Foundation @USM_Foundation]

Even Gartner looks at the #ITSMportal list of #ITIL tools for their latest Magic Quadrant.. http://t.co/VROLqVBoB6

[USM_Foundation @USM_Foundation]

Process architecture should be defined for individual processes. What about Incident Management?
http://t.co/q8Jd3XecEi

[USM_Foundation @USM_Foundation]

The distinction between functions and processes is important. So what exactly is a function in Incident Management? http://t.co/q8Jd3XecEi

[USM_Foundation @USM_Foundation]

‘Organizational capabilities’ for incident management are a subset of PPT, with a specific task.
http://t.co/q8Jd3XecEi

[USM_Foundation @USM_Foundation]

Huge milestone: 55.000 visits on my list of #ITIL #tools!
http://t.co/VROLqVBoB6

[USM_Foundation @USM_Foundation]

Another milestone :-)
17.000 visitors on my list of Management Games & Simulations!
http://t.co/57L45lc8Xq

[USM_Foundation @USM_Foundation]

Value is the core of the IT service concept. Utility and warranty are in fact functionality and functioning.
http://t.co/q8Jd3XecEi

[USM_Foundation @USM_Foundation]

An incident restoration service creates value for the customer. A service is delivery functioning functionality. http://t.co/q8Jd3XecEi

[USM_Foundation @USM_Foundation]

How do you use processes in a collective framework for IT service management (ITSM), for Incident Management? http://t.co/q8Jd3XecEi